About this Course

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Intermediate Level

Completed Google Cloud Product Fundamentals or equivalent experience . Knowledge of a programming language such as Python or JavaScript .

Approx. 9 hours to complete
English

What you will learn

  • Define what Google Contact Center AI is.

  • Explain how Dialogflow can be used in contact center applications.

  • Describe how natural language understanding (NLU) is used to enable Dialogflow conversations.

  • Implement a chat virtual agent.

Skills you will gain

Conversational designVirtual agent
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Intermediate Level

Completed Google Cloud Product Fundamentals or equivalent experience . Knowledge of a programming language such as Python or JavaScript .

Approx. 9 hours to complete
English

Instructor

Offered by

Placeholder

Google Cloud

Syllabus - What you will learn from this course

Week
1

Week 1

13 minutes to complete

Welcome to Contact Center AI: Conversational Design Fundamentals

13 minutes to complete
1 video (Total 3 min), 1 reading
25 minutes to complete

Overview of Contact Center AI

25 minutes to complete
8 videos (Total 20 min)
1 hour to complete

Conversational Experiences

1 hour to complete
11 videos (Total 25 min)
Week
2

Week 2

5 hours to complete

Fundamentals of Building Conversations with Dialogflow

5 hours to complete
16 videos (Total 31 min)
Week
3

Week 3

4 hours to complete

Maintaining Context in a Conversation

4 hours to complete
10 videos (Total 32 min)

Reviews

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About the Customer Experiences with Contact Center AI Specialization

Customer Experiences with Contact Center AI

Frequently Asked Questions

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