About this Course

14,081 recent views
Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Beginner Level

Completed Google Cloud Product Fundamentals or equivalent experience . Knowledge of a programming language such as Python or JavaScript .

Approx. 4 hours to complete
English

What you will learn

  • Define what is Google CCAI

  • Explain how Dialogflow can be used in Contact Center applications

  • Describe how NLU is used to enable Dialogflow conversations

  • Collaborate with a virtual agent developer on the design of chat and voice virtual agents

Skills you will gain

  • Conversational design
  • Virtual agent
Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Beginner Level

Completed Google Cloud Product Fundamentals or equivalent experience . Knowledge of a programming language such as Python or JavaScript .

Approx. 4 hours to complete
English

Instructor

Offered by

Placeholder

Google Cloud

Syllabus - What you will learn from this course

Week
1

Week 1

17 minutes to complete

Course Overview

17 minutes to complete
2 videos (Total 7 min), 1 reading
1 hour to complete

Overview of Contact Center AI

1 hour to complete
8 videos (Total 20 min)
1 hour to complete

Conversational Experiences

1 hour to complete
11 videos (Total 25 min)
Week
2

Week 2

1 hour to complete

Fundamentals of Designing Conversations

1 hour to complete
8 videos (Total 15 min), 2 readings, 1 quiz
2 hours to complete

Dialogflow Product Options

2 hours to complete
7 videos (Total 9 min)
1 minute to complete

Course Review

1 minute to complete
1 video (Total 1 min)

Reviews

TOP REVIEWS FROM CONTACT CENTER AI: CONVERSATIONAL DESIGN FUNDAMENTALS

View all reviews

Frequently Asked Questions

More questions? Visit the Learner Help Center.