Learner Reviews & Feedback for Contact Center AI: Conversational Design Fundamentals by Google Cloud

Week 3 (context) - I suggest to add more conversational examples and then from those examples move to theory/configuration. Right now Week 3 theory is too heavy to understand compared to the rest of the course.

I am fan off this product, so I like everything that can teach me more about it! Thanks Google!

Great overview of Dialogflow with hands on exercises.

Course is well thought, and very informative

Easy instructions! Very good course!

Excellent course to expand skills

tres satisfait

EXCELENTE

Overall the course is nice, and contains good introductory material for conversational design using dialog flow. I would have liked more material to elaborate ona contexts, follow-ups and parameters handling in multi turn conversations.

Good introduction, would be better with some clean-up on content (like 20 minute timeout mistake) and could have a few more lab examples.

Great material but some of the steps are missing and I needed to chat with support multiple times.

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Some of the instructors had very broken English and missed pronounced several words during the sessions including "Genre" and were very hard to understand. It was helpful to have the transcript for each part of the presentation to hold and save notes.

The labs need to be reviewed. Not enough detail is provided early on and it results in a broken experience as the labs move further into the course.