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Learner Reviews & Feedback for Contact Center AI: Conversational Design Fundamentals by Google Cloud

36 ratings
10 reviews

About the Course

Welcome to "Contact Center AI Conversational Design with Dialogflow", the first course in the "Customer Experiences with Contact Center AI" specialization. In this course, learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to Contact Center AI and its three pillars, Dialogflow, Agent Assist, and Insights, the concept of conversational experiences and how the study of them influences the design of your virtual agent, the objects, tools, and methods to get your basic virtual agent up and running, and using context so that you can take your virtual agent to the next level of intelligent conversation. This is an intermediate course, intended for learners with the following types of roles: • Architects and systems integrators implementing Contact Center AI • Conversational Architects • Contact center virtual agent and application developers • Business managers Prerequisite: To be successful in this course, learners should have completed Google Cloud Product Fundamentals or have equivalent experience....

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1 - 10 of 10 Reviews for Contact Center AI: Conversational Design Fundamentals

By Pascal U E

Mar 13, 2021

I am fan off this product, so I like everything that can teach me more about it! Thanks Google!

By Lena M

Jan 9, 2021

Great overview of Dialogflow with hands on exercises.

By Benjamin D

Apr 8, 2021

Course is well thought, and very informative

By Lokesh K

Jan 1, 2021

Easy instructions! Very good course!

By Manuel A F

Jan 15, 2021

Excellent course to expand skills

By roumon a f

Apr 25, 2021

tres satisfait

By John W

Jan 21, 2021

Good introduction, would be better with some clean-up on content (like 20 minute timeout mistake) and could have a few more lab examples.

By Deleted A

Jan 3, 2021

Great material but some of the steps are missing and I needed to chat with support multiple times.

By Todd M

Apr 27, 2021

Some of the instructors had very broken English and missed pronounced several words during the sessions including "Genre" and were very hard to understand. It was helpful to have the transcript for each part of the presentation to hold and save notes.

By Carlos G

Apr 15, 2021

The labs need to be reviewed. Not enough detail is provided early on and it results in a broken experience as the labs move further into the course.