Chevron Left
Back to Contact Center AI: Conversational Design Fundamentals

Learner Reviews & Feedback for Contact Center AI: Conversational Design Fundamentals by Google Cloud

10 ratings
5 reviews

About the Course

Welcome to "Contact Center AI Conversational Design with Dialogflow", the first course in the "Customer Experiences with Contact Center AI" specialization. In this course, learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to Contact Center AI and its three pillars, Dialogflow, Agent Assist, and Insights, the concept of conversational experiences and how the study of them influences the design of your virtual agent, the objects, tools, and methods to get your basic virtual agent up and running, and using context so that you can take your virtual agent to the next level of intelligent conversation. This is an intermediate course, intended for learners with the following types of roles: • Architects and systems integrators implementing Contact Center AI • Conversational Architects • Contact center virtual agent and application developers • Business managers Prerequisite: To be successful in this course, learners should have completed Google Cloud Product Fundamentals or have equivalent experience....

Top reviews

Filter by:

1 - 5 of 5 Reviews for Contact Center AI: Conversational Design Fundamentals

By Lena M

Jan 9, 2021

Great overview of Dialogflow with hands on exercises.

By Lokesh K

Jan 1, 2021

Easy instructions! Very good course!

By Manuel A F

Jan 15, 2021

Excellent course to expand skills

By John W

Dec 26, 2020

Good introduction, would be better with some clean-up on content (like 20 minute timeout mistake) and could have a few more lab examples.

By Mark L D

Jan 3, 2021

Great material but some of the steps are missing and I needed to chat with support multiple times.