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Learner Reviews & Feedback for Contact Center AI: Conversational Design Fundamentals by Google Cloud

4.5
stars
152 ratings

About the Course

Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation. This is a beginner course, intended for learners with the following types of roles: • Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows. • Citizen developers: Creates new business applications for consumption by others using high level development and runtime environments. • Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API. • Operations specialists: Monitors system operations and troubleshoots problems. Installs, supports, and maintains network and system tools. Prerequisite: To be successful in this course, learners should have completed Google Cloud Product Fundamentals or have equivalent experience....

Top reviews

JB

Aug 9, 2022

Simple language for quick understanding was used in the course. Every topic taught created anticipation for the next one while taking the course.

LM

Jan 8, 2021

Great overview of Dialogflow with hands on exercises.

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1 - 25 of 35 Reviews for Contact Center AI: Conversational Design Fundamentals

By Daniel F Q O

Jul 12, 2022

I like the facility and deployment of these tools to design a virtual agent, and amaze the develop of NLU agents for the precision in their responses. Also the practicity with an orgnization can work with that.

By Maxim T

Jun 15, 2021

Week 3 (context) - I suggest to add more conversational examples and then from those examples move to theory/configuration. Right now Week 3 theory is too heavy to understand compared to the rest of the course.

By Jimoh M B

Aug 10, 2022

Simple language for quick understanding was used in the course. Every topic taught created anticipation for the next one while taking the course.

By Pascal U E

Mar 13, 2021

I am fan off this product, so I like everything that can teach me more about it! Thanks Google!

By Federico G F G

Nov 30, 2021

Excelente curso de introducción a esta nueva tecnología.

By Lena M

Jan 9, 2021

Great overview of Dialogflow with hands on exercises.

By Benjamin D

Apr 8, 2021

Course is well thought, and very informative

By Melissa B

Jun 5, 2022

Great intro to conversational design.

By Lokesh K

Jan 1, 2021

Easy instructions! Very good course!

By Manuel A F

Jan 15, 2021

Excellent course to expand skills

By Tina O

Jun 5, 2022

Good overall fundamentals

By Jacqueline S M C

Nov 28, 2022

interesting course

By Jorge I R P

Dec 7, 2021

Very good course

By roumon a f

Apr 25, 2021

tres satisfait

By Chance M N

Sep 8, 2022

Perfrect!!

By Rebecca A

Oct 17, 2022

very good

By Sk A

Sep 18, 2022

Excellent

By Cristhian A C V

Jul 18, 2021

EXCELENTE

By Esha S

Oct 14, 2022

good

By JUAN C G V

May 26, 2022

Ok

By Shaliha S

May 12, 2022

5

By Giulio P

May 25, 2021

Overall the course is nice, and contains good introductory material for conversational design using dialog flow. I would have liked more material to elaborate ona contexts, follow-ups and parameters handling in multi turn conversations.

By John W

Jan 21, 2021

Good introduction, would be better with some clean-up on content (like 20 minute timeout mistake) and could have a few more lab examples.

By Deleted A

Jan 3, 2021

Great material but some of the steps are missing and I needed to chat with support multiple times.

By Mark B

Sep 17, 2022

would have loved to build a bit more on the dialogflow platforms