About this Course

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Flexible deadlines
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Shareable Certificate
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Coursera Labs
Includes hands on learning projects.
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Beginner Level

Completed Google Cloud Product Fundamentals or equivalent experience . Knowledge of a programming language such as Python or JavaScript .

Approx. 4 hours to complete
English

What you will learn

  • Define what is Google CCAI

  • Explain how Dialogflow can be used in Contact Center applications

  • Describe how NLU is used to enable Dialogflow conversations

  • Collaborate with a virtual agent developer on the design of chat and voice virtual agents

Skills you will gain

  • Conversational design
  • Virtual agent
Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Coursera Labs
Includes hands on learning projects.
Learn more about Coursera Labs External Link
Beginner Level

Completed Google Cloud Product Fundamentals or equivalent experience . Knowledge of a programming language such as Python or JavaScript .

Approx. 4 hours to complete
English

Instructor

Offered by

Placeholder

Google Cloud

Syllabus - What you will learn from this course

Week1
Week 1
17 minutes to complete

Course Overview

17 minutes to complete
2 videos (Total 7 min), 1 reading
1 hour to complete

Overview of Contact Center AI

1 hour to complete
8 videos (Total 20 min)
1 hour to complete

Conversational Experiences

1 hour to complete
11 videos (Total 25 min)
Week2
Week 2
1 hour to complete

Fundamentals of Designing Conversations

1 hour to complete
8 videos (Total 15 min), 2 readings, 1 quiz
2 hours to complete

Dialogflow Product Options

2 hours to complete
7 videos (Total 9 min)
1 minute to complete

Course Review

1 minute to complete
1 video (Total 1 min)

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