About this Course

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Intermediate Level

Completed Google Cloud Product Fundamentals or equivalent experience . Knowledge of a programming language such as Python or JavaScript .

Approx. 7 hours to complete
English

What you will learn

  • Deploy a virtual agent to production.

  • Identify best practices for design and deployment of virtual agents.

  • Identify key aspects, such as security and compliance in the context of contact centers.

Skills you will gain

Intelligent assistanceEnvironment managementInsightsThird party integration
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Intermediate Level

Completed Google Cloud Product Fundamentals or equivalent experience . Knowledge of a programming language such as Python or JavaScript .

Approx. 7 hours to complete
English

Offered by

Placeholder

Google Cloud

Syllabus - What you will learn from this course

Week
1

Week 1

18 minutes to complete

Welcome to Contact Center AI: Operations and Implementation

18 minutes to complete
1 video (Total 3 min), 2 readings
1 hour to complete

Intelligent Assistance for Live Agents

1 hour to complete
5 videos (Total 19 min)
Week
2

Week 2

4 hours to complete

Drawing Insights from Recordings

4 hours to complete
7 videos (Total 12 min)
Week
3

Week 3

25 minutes to complete

Integrating Virtual Agents with Third Parties

25 minutes to complete
6 videos (Total 10 min)
1 hour to complete

Environment Management

1 hour to complete
5 videos (Total 8 min)
12 minutes to complete

Methods of Compliance with Federal Regulations

12 minutes to complete
4 videos (Total 7 min)
16 minutes to complete

Best Practices for Virtual Agents

16 minutes to complete
5 videos (Total 11 min)
1 minute to complete

Summary of Specialization

1 minute to complete
1 video (Total 1 min)

About the Customer Experiences with Contact Center AI Specialization

Customer Experiences with Contact Center AI

Frequently Asked Questions

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