About this Course

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Flexible deadlines
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Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Intermediate Level

2 years experience as an operations specialist.

Approx. 8 hours to complete
English

What you will learn

  • Describe how to manage virtual agent environments

  • Identify general best practices for virtual agents.

  • Identify key aspects such as security and compliance in the context of contact centers.

Skills you will gain

Operations ManagementEnvironment management
Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Intermediate Level

2 years experience as an operations specialist.

Approx. 8 hours to complete
English

Instructor

Offered by

Placeholder

Google Cloud

Syllabus - What you will learn from this course

Week
1

Week 1

12 minutes to complete

Course Overview

12 minutes to complete
1 video (Total 2 min), 1 reading
3 hours to complete

Environment Management

3 hours to complete
5 videos (Total 10 min)
3 hours to complete

Drawing Insights from Recordings with SAF

3 hours to complete
7 videos (Total 12 min)
Week
2

Week 2

21 minutes to complete

Intelligence Assistance for Live Agents

21 minutes to complete
5 videos (Total 19 min)
15 minutes to complete

Compliance and Security

15 minutes to complete
4 videos (Total 7 min)
17 minutes to complete

Best Practices

17 minutes to complete
5 videos (Total 11 min)
1 minute to complete

Course Summary

1 minute to complete
1 video (Total 1 min)

Frequently Asked Questions

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