About this Course

33,671 recent views

Learner Career Outcomes

29%

started a new career after completing these courses

36%

got a tangible career benefit from this course

11%

got a pay increase or promotion

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Approx. 7 hours to complete

English

Subtitles: English, Greek

Learner Career Outcomes

29%

started a new career after completing these courses

36%

got a tangible career benefit from this course

11%

got a pay increase or promotion

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Approx. 7 hours to complete

English

Subtitles: English, Greek

Offered by

University of California, Irvine logo

University of California, Irvine

Syllabus - What you will learn from this course

Content RatingThumbs Up95%(1,371 ratings)Info
Week
1

Week 1

1 hour to complete

Getting Started

1 hour to complete
1 video (Total 4 min), 3 readings
1 video
3 readings
Course Overview10m
About our Guest Speakers10m
Pre-Course Survey10m
1 hour to complete

Dimensions of Intercultural Interactions and Conflict

1 hour to complete
6 videos (Total 49 min)
6 videos
Dimensions of Intercultural Interactions and Conflict - Lesson 211m
Case Study - Outsourcing Team Conflict8m
Case Study - Cultural Customs4m
Case Study - Cultural Communication in Leadership3m
Interview with Julie Espy7m
Week
2

Week 2

3 hours to complete

Analyze the Dynamics of Intercultural Interactions

3 hours to complete
6 videos (Total 41 min)
6 videos
Analyze the Dynamics of Intercultural Interactions - Lesson 27m
Case Study - Paper Company Concerns9m
Case Study - Executive Advice3m
Case Study - Charity Donation3m
Interview with Konrad Reid8m
Week
3

Week 3

3 hours to complete

Strategies for Success in Intercultural Interactions

3 hours to complete
7 videos (Total 63 min)
7 videos
Strategies for Success in Intercultural Interactions - Lesson 222m
Case Study - Team Meeting7m
Case Study - Team Concerns3m
Case Study - Productivity Issues3m
Interview with Patrick Gough11m
Interview with Brent Rasmussen5m
22 minutes to complete

Course Wrap-up

22 minutes to complete
1 video (Total 2 min), 2 readings
1 video
2 readings
Message from UCI Extension10m
Post-Course Survey10m

About the Conflict Management Specialization

Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution....
Conflict Management

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

  • If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.

  • Yes, Coursera provides financial aid to learners who cannot afford the fee. Apply for it by clicking on the Financial Aid link beneath the "Enroll" button on the left. You'll be prompted to complete an application and will be notified if you are approved. You'll need to complete this step for each course in the Specialization, including the Capstone Project. Learn more.

  • This Course doesn't carry university credit, but some universities may choose to accept Course Certificates for credit. Check with your institution to learn more. Online Degrees and Mastertrack™ Certificates on Coursera provide the opportunity to earn university credit.

More questions? Visit the Learner Help Center.