Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between people of different cultures. Examine how the process of communication can be further complicated during interactions between people of different cultures. The topics of stereotypes, generalizations, communication styles, communication strategies, and communication orientations will be explored.
This course is part of the Conflict Management Specialization
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Conflict Management SpecializationUniversity of California, IrvineAbout this Course
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Learner Career Outcomes
29%
started a new career after completing these courses
36%
got a tangible career benefit from this course
11%
got a pay increase or promotion
Shareable Certificate
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Course 3 of 4 in the
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Approx. 5 hours to complete
English
Subtitles: Arabic, French, Portuguese (European), Greek, Italian, Vietnamese, German, Russian, English, Spanish
Learner Career Outcomes
29%
started a new career after completing these courses
36%
got a tangible career benefit from this course
11%
got a pay increase or promotion
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Course 3 of 4 in the
Flexible deadlines
Reset deadlines in accordance to your schedule.
Approx. 5 hours to complete
English
Subtitles: Arabic, French, Portuguese (European), Greek, Italian, Vietnamese, German, Russian, English, Spanish
Offered by
University of California, Irvine
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
Syllabus - What you will learn from this course
1 hour to complete
Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Course Survey.
1 hour to complete
1 video (Total 4 min), 3 readings
1 hour to complete
Dimensions of Intercultural Interactions and Conflict
In this module we will begin by examining the importance of understanding cultural differences. We will then define culture and distinguish between inter- and intra- cultural interactions.
1 hour to complete
6 videos (Total 49 min)
2 hours to complete
Analyze the Dynamics of Intercultural Interactions
In this module we will begin by analyzing the dynamics of intercultural interactions. We will then identify frameworks and barriers present in intercultural interactions.
2 hours to complete
6 videos (Total 41 min)
2 hours to complete
Strategies for Success in Intercultural Interactions
In this module we will begin by planning strategies for success in intercultural interactions. We will then implement a mindset of success and strategies during the process of interaction.
2 hours to complete
7 videos (Total 63 min)
22 minutes to complete
Course Wrap-up
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.
22 minutes to complete
1 video (Total 2 min), 2 readings
Reviews
TOP REVIEWS FROM INTERCULTURAL COMMUNICATION AND CONFLICT RESOLUTION
by DDJul 16, 2020
Very good, compact course. Gave me some valuable inputs. Special thanks for the input on how our minds frame our intercultural expevctations. Also, for the three strategies of conflict resolution.
by HPMay 21, 2016
Add an additional dimension of "wealth" to the list of intercultural topics. Class difference amongst poverty, middle class, and wealthy individuals and groups need to be understood.
by PPFeb 11, 2018
I really enjoyed this course. It was informational and some of the videos were full of strategies from people who had gone through these conflicts first hand, such as the colonel.
by LBNov 13, 2016
Very good course a lot to learn specially with the globalization and working with different cultures is a really with tool for personal and company improvement.
About the Conflict Management Specialization
Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
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