Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between people of different cultures. Examine how the process of communication can be further complicated during interactions between people of different cultures. The topics of stereotypes, generalizations, communication styles, communication strategies, and communication orientations will be explored.
Upon completing this course, you will be able to:
1. Explain the dimensions of intercultural interactions that add to conflict
2. Analyze the dynamics of intercultural interactions
3. Plan strategies for success in intercultural interactions
This course is part of the Conflict Management Specialization
Intercultural Communication and Conflict Resolution
Offered By
Syllabus - What you will learn from this course
Week
11 hour to complete
Getting Started
Get started with the course! Begin by reading the Course Overview and completing the Course Survey.
1 video (Total 4 min), 3 readings
1 video
3 readings
Course Overview10m
About our Guest Speakers10m
Pre-Course Survey10m
1 hour to complete
Dimensions of Intercultural Interactions and Conflict
In this module we will begin by examining the importance of understanding cultural differences. We will then define culture and distinguish between inter- and intra- cultural interactions.
6 videos (Total 49 min)
6 videos
Dimensions of Intercultural Interactions and Conflict - Lesson 211m
Case Study - Outsourcing Team Conflict8m
Case Study - Cultural Customs4m
Case Study - Cultural Communication in Leadership3m
Interview with Julie Espy7m
Week
23 hours to complete
Analyze the Dynamics of Intercultural Interactions
In this module we will begin by analyzing the dynamics of intercultural interactions. We will then identify frameworks and barriers present in intercultural interactions.
6 videos (Total 41 min), 1 quiz
6 videos
Analyze the Dynamics of Intercultural Interactions - Lesson 27m
Case Study - Paper Company Concerns9m
Case Study - Executive Advice3m
Case Study - Charity Donation3m
Interview with Konrad Reid8m
Week
33 hours to complete
Strategies for Success in Intercultural Interactions
In this module we will begin by planning strategies for success in intercultural interactions. We will then implement a mindset of success and strategies during the process of interaction.
7 videos (Total 63 min), 1 quiz
7 videos
Strategies for Success in Intercultural Interactions - Lesson 222m
Case Study - Team Meeting7m
Case Study - Team Concerns3m
Case Study - Productivity Issues3m
Interview with Patrick Gough11m
Interview with Brent Rasmussen5m
22 minutes to complete
Course Wrap-up
Congratulations! You've made it to the end of the course. Please watch the end of course video, read the message from UCI Extension, and complete the post-course survey.
1 video (Total 2 min), 2 readings
1 video
2 readings
Message from UCI Extension10m
Post-Course Survey10m
4.2
58 Reviews40%
started a new career after completing these courses
33%
got a tangible career benefit from this course
Top Reviews
Add an additional dimension of "wealth" to the list of intercultural topics. Class difference amongst poverty, middle class, and wealthy individuals and groups need to be understood.
I really enjoyed this course. It was informational and some of the videos were full of strategies from people who had gone through these conflicts first hand, such as the colonel.
Instructors
Najla DeBow
InstructorUniversity of California, Irvine Extension
Amit Kothari
InstructorUniversity of California, Irvine Extension
About University of California, Irvine
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.
About the Conflict Management Specialization
Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
Frequently Asked Questions
When will I have access to the lectures and assignments?
Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
What is the refund policy?
Is financial aid available?
More questions? Visit the Learner Help Center.
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