ITIL 4 Exam Preparation

Taught in English

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51,395 already enrolled


Gain insight into a topic and learn the fundamentals

Allyson Pippin
Kelley Conrad
Sabrina Moore

Instructors: Allyson Pippin


(1,029 reviews)

17 hours to complete
3 weeks at 5 hours a week
Flexible schedule
Learn at your own pace

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There are 9 modules in this course

In this module, we will define ITIL 4 components, identify exam requirements and describe benefits of ITIL 4.

What's included

1 video1 reading2 quizzes

In this module, we will introduce service manage terms, discuss the key concepts of creating value with services, and the key concepts of service relationships.

What's included

3 videos1 reading1 quiz1 discussion prompt

This module introduces the Four Dimensions of Service Management, including organizations and people, information and technology, partners and suppliers, and value streams and processes.

What's included

2 videos1 reading2 quizzes1 discussion prompt

In this module, we will summarize and review the components within the Service Value System.

What's included

3 videos1 reading2 quizzes1 discussion prompt

This module discusses the six key activities of the Service Value Chain: Plan, Improve, Engage, Design &Transition, Obtain/Build, and Deliver & Support.

What's included

2 videos1 reading2 quizzes

This module summaries the seven guiding principles that represent an ethical approach used within organizations when adopting a service-management framework and adapting ITIL guidance to their needs.

What's included

3 videos1 reading2 quizzes

This module discusses the ITIL practices that are used to meet business and technical objectives. These practices include General Management Practices, Service Management Practices, and Technical Management practices.

What's included

10 videos1 reading1 quiz

This module provides a summary of the course and tips for taking the ITIL 4 exam.

What's included

1 video3 readings1 quiz

This module includes a review of sample exam questions and provides two sample exams.

What's included

2 quizzes


Instructor ratings
4.6 (381 ratings)
Allyson Pippin
1 Course51,395 learners
Kelley Conrad
1 Course51,395 learners
Sabrina Moore
3 Courses56,943 learners

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