About this Course

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Flexible deadlines
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Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Coursera Labs
Includes hands on learning projects.
Learn more about Coursera Labs External Link
Approx. 17 hours to complete
English

Skills you will gain

  • ITIL 4 Foundation topics
  • ITIL Terminogy
Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Coursera Labs
Includes hands on learning projects.
Learn more about Coursera Labs External Link
Approx. 17 hours to complete
English

Offered by

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LearnQuest

Syllabus - What you will learn from this course

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Week1
Week 1
2 hours to complete

Introduction to ITIL 4

2 hours to complete
1 video (Total 6 min), 1 reading, 2 quizzes
2 hours to complete

Key Concepts of Service Management

2 hours to complete
3 videos (Total 20 min), 1 reading, 1 quiz
Week2
Week 2
2 hours to complete

The Four Dimensions of Service Management

2 hours to complete
2 videos (Total 12 min), 1 reading, 2 quizzes
2 hours to complete

The ITIL 4 Service Value System

2 hours to complete
3 videos (Total 18 min), 1 reading, 2 quizzes
Week3
Week 3
2 hours to complete

The Service Value Chain

2 hours to complete
2 videos (Total 14 min), 1 reading, 2 quizzes
2 hours to complete

ITIL 4 Guiding Principles

2 hours to complete
3 videos (Total 20 min), 1 reading, 2 quizzes
Week4
Week 4
2 hours to complete

ITIL 4 Practices

2 hours to complete
10 videos (Total 54 min), 1 reading, 1 quiz
1 hour to complete

Course Review

1 hour to complete
1 video (Total 7 min), 3 readings, 1 quiz

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