About this Course

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Flexible deadlines
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Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Approx. 18 hours to complete
English

Skills you will gain

ITIL 4 Foundation topicsITIL Terminogy
Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Approx. 18 hours to complete
English

Offered by

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LearnQuest

Syllabus - What you will learn from this course

Week
1

Week 1

2 hours to complete

Introduction to ITIL 4

2 hours to complete
1 video (Total 6 min), 1 reading, 2 quizzes
2 hours to complete

Key Concepts of Service Management

2 hours to complete
3 videos (Total 20 min), 1 reading, 1 quiz
Week
2

Week 2

2 hours to complete

The Four Dimensions of Service Management

2 hours to complete
2 videos (Total 12 min), 1 reading, 2 quizzes
2 hours to complete

The ITIL 4 Service Value System

2 hours to complete
3 videos (Total 18 min), 1 reading, 2 quizzes
Week
3

Week 3

2 hours to complete

The Service Value Chain

2 hours to complete
2 videos (Total 14 min), 1 reading, 2 quizzes
2 hours to complete

ITIL 4 Guiding Principles

2 hours to complete
3 videos (Total 20 min), 1 reading, 2 quizzes
Week
4

Week 4

2 hours to complete

ITIL 4 Practices

2 hours to complete
10 videos (Total 54 min), 1 reading, 1 quiz
1 hour to complete

Course Review

1 hour to complete
1 video (Total 7 min), 3 readings, 1 quiz

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