ITIL® 4 Foundation Test Preparation is designed to introduce learners to the key concepts, terminology, and best practices for creating, and improving the quality of IT services across the IT organization. This class is focused on exam preparation. Through a series of self-paced learning, practice quizzes and exams, students become acquainted with ITIL terminology, and how it applies to the Service Value Lifecycle.
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ITIL 4 Exam Preparation
LearnQuestAbout this Course
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Flexible deadlines
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Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Coursera Labs
Includes hands on learning projects.
Learn more about Coursera Labs Approx. 17 hours to complete
English
Could your company benefit from training employees on in-demand skills?
Try Coursera for BusinessSkills you will gain
- ITIL 4 Foundation topics
- ITIL Terminogy
Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Coursera Labs
Includes hands on learning projects.
Learn more about Coursera Labs Approx. 17 hours to complete
English
Could your company benefit from training employees on in-demand skills?
Try Coursera for BusinessOffered by
Syllabus - What you will learn from this course
2 hours to complete
Introduction to ITIL 4
2 hours to complete
1 video (Total 6 min), 1 reading, 2 quizzes
2 hours to complete
Key Concepts of Service Management
2 hours to complete
3 videos (Total 20 min), 1 reading, 1 quiz
2 hours to complete
The Four Dimensions of Service Management
2 hours to complete
2 videos (Total 12 min), 1 reading, 2 quizzes
2 hours to complete
The ITIL 4 Service Value System
2 hours to complete
3 videos (Total 18 min), 1 reading, 2 quizzes
2 hours to complete
The Service Value Chain
2 hours to complete
2 videos (Total 14 min), 1 reading, 2 quizzes
2 hours to complete
ITIL 4 Guiding Principles
2 hours to complete
3 videos (Total 20 min), 1 reading, 2 quizzes
2 hours to complete
ITIL 4 Practices
2 hours to complete
10 videos (Total 54 min), 1 reading, 1 quiz
1 hour to complete
Course Review
1 hour to complete
1 video (Total 7 min), 3 readings, 1 quiz
Reviews
- 5 stars76.66%
- 4 stars19.81%
- 3 stars2.47%
- 2 stars0.52%
- 1 star0.52%
TOP REVIEWS FROM ITIL 4 EXAM PREPARATION
by KPOct 7, 2021
I have studied this dedicatedly and I have cleared my external ITIL 4 certification. Wonderful Course Material
by BDJul 11, 2022
Learnt a lot from the course and will review the framework before scheduling the exam.
Thank you.
by KDJul 18, 2022
This was really helpfull to grab knowledge about ITIL and for my exam preperation.
by PCJul 25, 2022
It was really a great course delivering foundational knowledge on Service Value Syatem and Four dimension model of ITIL.
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