About this Course

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Flexible deadlines
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Approx. 18 hours to complete
English

Skills you will gain

ITIL 4 Foundation topicsITIL Terminogy
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Approx. 18 hours to complete
English

Offered by

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LearnQuest

Syllabus - What you will learn from this course

Week
1

Week 1

2 hours to complete

Introduction to ITIL 4

2 hours to complete
1 video (Total 6 min), 1 reading, 2 quizzes
1 reading
ITIL v4 Axelos Foundation Syllabus10m
2 practice exercises
Introduction - Test Your Knowledge15m
Module 1 Quiz1h
2 hours to complete

Key Concepts of Service Management

2 hours to complete
3 videos (Total 20 min), 1 reading, 1 quiz
3 videos
Module 2 - VOCR Terms (video 2 of 3)5m
Module 2- Concepts of Service Relationships - (video 3 of 3)7m
1 reading
ITIL v4 Glossary10m
1 practice exercise
Module 2 Quiz1h 10m
Week
2

Week 2

2 hours to complete

The Four Dimensions of Service Management

2 hours to complete
2 videos (Total 12 min), 1 reading, 2 quizzes
2 videos
Module 3- Partners/Suppliers and Value Streams/Processes (video 2 of 2)7m
1 reading
Practice Makes Perfect10m
2 practice exercises
Test Your Knowledge - Four Dimensions15m
Module 3 Quiz1h
2 hours to complete

The ITIL 4 Service Value System

2 hours to complete
3 videos (Total 18 min), 1 reading, 2 quizzes
3 videos
Module 4 - SVS Components (video 2 of 3)5m
Module 4 - Continual Improvement and Silo's (video 3 of 3)5m
1 reading
Overview of ITSM20m
2 practice exercises
Test Your Knowledge - SVS15m
Module 4 Quiz1h
Week
3

Week 3

2 hours to complete

The Service Value Chain

2 hours to complete
2 videos (Total 14 min), 1 reading, 2 quizzes
2 videos
Module 5 - SVC Activities Engage, Design/Transition, Obtain/Build, and Deliver/Support (video 2 of 2)7m
1 reading
ITIL 4 Overview- BMC15m
2 practice exercises
Test Your Knowledge - SVC10m
Module 5 Quiz1h
2 hours to complete

ITIL 4 Guiding Principles

2 hours to complete
3 videos (Total 20 min), 1 reading, 2 quizzes
3 videos
Module 6 - GP's Progress Iteratively with feedback, Collaborate/promote visibility, and Think/work holistically- (video 2 of 3)6m
Module 6 - GP's Keep it simple/practical, and Optimize/automate (video 3 of 3)6m
1 reading
Applying the Guiding Principles10m
2 practice exercises
Test Your Knowledge - Guiding Principles10m
Module 6 Quiz1h
Week
4

Week 4

2 hours to complete

ITIL 4 Practices

2 hours to complete
10 videos (Total 54 min), 1 reading, 1 quiz
10 videos
Module 7-General Management Practices continued (video 2 of 10)6m
Module 7-General Management Practices continued (video 3 of 10)2m
Module 7- Service Management Practices (video 4 of 10)3m
Module 7 - Service Management Practices continued (video 5 of 10)5m
Module 7 - Service Management Practices continued (video 6 of 10)6m
Module 7 - Service Management Practices continued (video 7 of 10)4m
Module 7 - Service Management Practices continued (video 8 of 10)6m
Module 7 - Service Management Practices continued (video 9 of 10)5m
Module 7 - Service Management Practices continued and the Technical Management Practice (video 10 of 10)6m
1 reading
ITIL 4 Guide to Practices10m
1 practice exercise
ITIL 4 Practices1h
1 hour to complete

Course Review

1 hour to complete
1 video (Total 7 min), 3 readings, 1 quiz
3 readings
ITIL 4 Case study - Vodafone10m
ITIL4 - Axelos Booklet5m
ITIL 4 SVC and Value Streams10m
1 practice exercise
Test Your Knowledge - Course Review5m

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