This course is part of the International Business Essentials Specialization

4.7
stars
634 ratings

David James

21,969 already enrolled

Offered By

International Business Essentials SpecializationUniversity of London

About this Course

17,927 recent views

This course focuses on a range of management techniques. You’ll discover the main skills and competencies of effective leaders, and how to distinguish between management and leadership. The course will cover team dynamics, how to build effective relationships, key motivation theories, and how to use communication to best effect.
This course forms part of a specialisation from the University of London designed to help you develop and build the essential business, academic, and cultural skills necessary to succeed in international business, or in further study. 

If completed successfully, your certificate from this specialisation can also be used as part of the application process for the University of London Global MBA programme, particularly for early career applicants. If you would like more information about the Global MBA, please visit https://mba.london.ac.uk/.

This course is endorsed by CMI

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Course 2 of 6 in the

International Business Essentials Specialization

Approx. 18 hours to complete

English

Could your company benefit from training employees on in-demand skills?

Try Coursera for Business

Skills you will gain

Management Styles
Change Management
Communication
Leadership

Flexible deadlines

Reset deadlines in accordance to your schedule.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Course 2 of 6 in the

International Business Essentials Specialization

Approx. 18 hours to complete

English

Could your company benefit from training employees on in-demand skills?

Try Coursera for Business

Instructor

Instructor rating

4.75/5 (100 Ratings)

David James

Founder and Director, DJ Learning Ltd

University of London

46,458 Learners

2 Courses

Offered by

University of London

The University of London is a federal University which includes 17 world leading Colleges. With extensive experience in distance learning since 1858, University of London has enriched the lives of thousands of students, delivering high quality degrees across the globe. Today, University of London is a global leader in flexible study, offering degree programmes to over 45,000 students in over 190 countries, delivering world-leading research across the world. To find out more about University of London, visit www.london.ac.uk

See how employees at top companies are mastering in-demand skills

Learn more about Coursera for Business

Syllabus - What you will learn from this course

Content Rating96%(3,395 ratings)

Week

Week 1

6 hours to complete

How to Measure a Manager's Level of Effectiveness

This week we will be looking to explore the following key areas; * the key aspects of management, both in theory and reality * the similarities and differences between leadership and management * how the stakeholder added value of a manager’s contribution can be measured * the essential requirement for a manager to embrace and successfully manage change At the end of this week, learners will be; (1) able to understand and apply the key attributes of a manager (2) aware of the possible differences between a leader and a manager (3) able to measure levels of a manager’s performance and organisational added value (4) familiar with the key stages of effective change management

6 hours to complete

21 videos (Total 195 min), 9 readings, 1 quiz

21 videos

Introduction to the Course and Week 12m

Key Concept: An Introduction to Frameworks of Management Roles1m

Key Concept: Mintzberg's Framework of Ten Management Roles and Fayol's Principles of Management13m

Key Attributes for an Effective Manager16m

Key Skills from the CMI | Paul Taylor11m

Key Skills from CIMA | Interview with Andrew Harding9m

Attributes of a Manager: Decision Making | Interview with Andrew Harding5m

Interview with Jan Cameron | Key Management Skills10m

Ashridge College | Management Styles3m

Case Study: An Introduction to Management Skills50s

Case Study: Management Skills | Example6m

Interview with Mary Stiasny | Women in Leadership15m

Interview with Claire Taylor | Leadership18m

Case Study: Interview with Stephen Hobbs | Key Skills for Leadership and Management13m

Leadership vs Management12m

Gary Yukl | Building Expert Power10m

Introduction | How to Measure a Manager's Level of Effectiveness3m

Case Study: An Introduction to the Effectiveness of Operational Managers1m

Case Study: The Effectiveness of Operational Managers | Example 115m

Case Study: The Effectiveness of Operational Managers | Example 217m

Week 1 Summary3m

9 readings

CMI | Henri Fayol10m

CMI | Henry Mintzberg10m

CMI | What Attributes Do I Need?10m

The Psychology of Leadership10m

CMI | Understanding Management and Leadership Styles10m

CMI | Adair's Action-Centred Leadership10m

The Six Griefs of Good Leadership10m

7 Habits of Remarkably Effective Leaders10m

CMI | Stephen Covey10m

1 practice exercise

End of Week Quiz30m

Week

Week 2

5 hours to complete

How to Achieve Optimum Team Delivery

5 hours to complete

9 videos (Total 111 min), 9 readings, 1 quiz

9 videos

Week 2 Introduction2m

Key Concept | Effective Teamwork and Belbin's Team Roles9m

Case Study | Workplace Applications of Belbin's Team Roles7m

Case Study: Interview with Stephen Hobbs | Building an Effective Team14m

Interview with Graham Chase | Teamworking27m

Interview with Jan Cameron | Building an Effective Team12m

Case Study: Interview with Valentina Lorenzon | Collaborative Relationships9m

Case Study: Managing a Team to Optimum Performance22m

Week 2 Summary3m

9 readings

CMI | Belbin's Team Roles10m

CMI | Steps in Successful Team Building10m

Three Obstacles to Shaping an Effective Team (And How to Overcome Them)10m

CMI | Tuckman's Stages of Team Development10m

CMI | Lencioni's Five Dysfunctions of a Team10m

CMI | Developing Trust10m

CMI | 5 Ways to Bridge the Trust Gap Between Senior and Middle Management10m

CMI | How To Use Feedback to Make Your Team Perform Like the All Blacks10m

Ted Talk | How To Save The World (Or At Least Yourself) From Bad Meetings10m

Week

Week 3

3 hours to complete

How a Manager Can Motivate Their Team

Week three introduces learners to a range of conceptual motivation frameworks. Learners will gain an understanding of the reasons employees come to work, the ways in which a manager can motivate their team, individually and collectively. By the end of the week, learners will be able to understand and apply motivational theories to the workplace, and have a good understanding of a range of techniques to motivate employees.

3 hours to complete

6 videos (Total 40 min), 12 readings, 1 quiz

6 videos

Week 3 Introduction4m

Key Concept: Motivational Theories | Introduction8m

Herzberg's Motivation | Hygiene Theory7m

McGregor's Theory X and Theory Y Models9m

Adams' Equity Theory7m

Week 3 Summary3m

12 readings

Herzberg and Hygiene Factors10m

McGregor's Theory X, Theory Y10m

Adams' Equity Theory10m

Maslow's Hierarchy of Needs10m

CMI | Vroom's Expectancy Theory10m

Managing Change

This week we will be looking to explore the following key area:

*a range of techniques when communicating in the workplace *selecting the most appropriate delivery channel *the differences and similarities between verbal/non-verbal communication *the need to understand and manage the grapevine At the end of this week the key learning objectives will be: (1)to have an awareness of several approaches to effective communication in the workplace (2)to understand and apply the key criteria when selecting the best available delivery channel (3)to have have an understanding of the importance and key aspects of verbal and non-verbal communication (4)to have an awareness of the inevitable existence of the grapevine and how it’s impact can be managed

5 hours to complete

15 videos (Total 154 min), 7 readings, 1 quiz

15 videos

Week 4 Introduction4m

Interview with Graham Chase | Communication Skills14m

Case Study: Communication Strategy17m

Case Study: Interview with Stephen Hobbs | Workplace Communication16m

Case Study: Interview with Michael Davis | The Role of I.T.12m

Key concept | Verbal and Non-Verbal Communication58s

Verbal and Non-Verbal Communication31m

Key Concept: Frameworks for Managing Change | Introduction2m

Key Concept | Kurt Lewin's 3 Step Change Management Model5m

Key Concept: Kotter's 8-Step Change Model10m

Key Concept | Kubler-Ross's 5-Stage Model4m

Case Study: An Introduction to the Applications of the Frameworks for Managing Change5m

Case Study: Applications of the Frameworks for Managing Change9m

Case Study: Interview with Reetu Kansal | Key Skills in Managing Change12m

Summary of Week 4 and the Course4m

7 readings

Kurt Lewin's Change Model10m

Kotter's 8-Step Change Model10m

Hard and Soft Factors of Change10m

Changing Change Management10m

Ted Talk | 5 Ways to Lead in an Era of Constant Change10m

Ackerman and Anderson10m

What Makes an Effective Change Agent?10m

Reviews

4.7

154 reviews

5 stars
77.60%
4 stars
16.40%
3 stars
3.31%
2 stars
1.26%
1 star
1.41%

TOP REVIEWS FROM MANAGEMENT SKILLS FOR INTERNATIONAL BUSINESS

by AKJul 26, 2020

Good course. Not as valuable as the first one in this series but still amazing case studies and helpful materials.

by YCAug 23, 2021

In this course, we would comprehensively explore some astonishing vast views on theoretical and practical key management skills in particular organisational scenarios.

by MNMar 14, 2018

Excellent course content. Materials are easy to understand and overall i had a great experience taking this course. Glad i passed it too!

by SMApr 25, 2021

Good practical content, especially the second and fouth week assignments which test one's understanding and principle application skills.

View all reviews

About the International Business Essentials Specialization

This specialisation from the University of London is designed to help you develop and build the essential business, academic, and cultural skills necessary to succeed in further study and in international business.

Frequently Asked Questions

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Is financial aid available?
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

More questions? Visit the Learner Help Center.

Build employee skills, drive business results

Discover Coursera for Business

Management Skills for International Business

About this Course

Skills you will gain