This course focuses on a range of management techniques. You’ll discover the main skills and competencies of effective leaders, and how to distinguish between management and leadership. The course will cover team dynamics, how to build effective relationships, key motivation theories, and how to use communication to best effect.
This course forms part of a specialisation from the University of London designed to help you develop and build the essential business, academic, and cultural skills necessary to succeed in international business, or in further study.
If completed successfully, your certificate from this specialisation can also be used as part of the application process for the University of London Global MBA programme, particularly for early career applicants. If you would like more information about the Global MBA, please visit https://mba.london.ac.uk/.
This course is endorsed by CMI
This course is part of the International Business Essentials Specialization
Management Skills for International Business
Offered By
About this Course
4.6
172 ratings
Skills you will gain
Management StylesChange ManagementCommunicationLeadership
Syllabus - What you will learn from this course
Week
1How to Measure a Manager's Level of Effectiveness
This week we will be looking to explore the following key areas;<BR>* the key aspects of management, both in theory and reality<BR>* the similarities and differences between leadership and management<BR>* how the stakeholder added value of a manager’s contribution can be measured<BR>* the essential requirement for a manager to embrace and successfully manage change<BR><BR>At the end of this week, learners will be;<BR>(1) able to understand and apply the key attributes of a manager<BR>(2) aware of the possible differences between a leader and a manager<BR>(3) able to measure levels of a manager’s performance and organisational added value<BR>(4) familiar with the key stages of effective change management
21 videos (Total 195 min), 9 readings, 1 quiz
21 videos
Key Concept: An Introduction to Frameworks of Management Roles1m
Key Concept: Mintzberg's Framework of Ten Management Roles and Fayol's Principles of Management13m
Key Attributes for an Effective Manager16m
Key Skills from the CMI | Paul Taylor11m
Key Skills from CIMA | Interview with Andrew Harding9m
Attributes of a Manager: Decision Making | Interview with Andrew Harding5m
Interview with Jan Cameron | Key Management Skills10m
Ashridge College | Management Styles3m
Case Study: An Introduction to Management Skills50s
Case Study: Management Skills | Example6m
Interview with Mary Stiasny | Women in Leadership15m
Interview with Claire Taylor | Leadership18m
Case Study: Interview with Stephen Hobbs | Key Skills for Leadership and Management13m
Leadership vs Management12m
Gary Yukl | Building Expert Power10m
Introduction | How to Measure a Manager's Level of Effectiveness3m
Case Study: An Introduction to the Effectiveness of Operational Managers1m
Case Study: The Effectiveness of Operational Managers | Example 115m
Case Study: The Effectiveness of Operational Managers | Example 217m
Week 1 Summary3m
9 readings
CMI | Henri Fayol10m
CMI | Henry Mintzberg10m
CMI | What Attributes Do I Need?10m
The Psychology of Leadership10m
CMI | Understanding Management and Leadership Styles10m
CMI | Adair's Action-Centred Leadership10m
The Six Griefs of Good Leadership10m
7 Habits of Remarkably Effective Leaders10m
CMI | Stephen Covey10m
1 practice exercise
End of Week Quiz26m
Week
2How to Achieve Optimum Team Delivery
By the end of week two, learners will be able to understand and explain the main features and roles of a team, have an understanding of how to resource and develop a team, and how to achieve and measure optimum team delivery. At the end of the week, learners will be given a peer review assessment, where they will be asked to reflect on a scenario and share their answers to the set questions.
9 videos (Total 111 min), 9 readings, 1 quiz
9 videos
Key Concept | Effective Teamwork and Belbin's Team Roles9m
Case Study | Workplace Applications of Belbin's Team Roles7m
Case Study: Interview with Stephen Hobbs | Building an Effective Team14m
Interview with Graham Chase | Teamworking27m
Interview with Jan Cameron | Building an Effective Team12m
Case Study: Interview with Valentina Lorenzon | Collaborative Relationships9m
Case Study: Managing a Team to Optimum Performance22m
Week 2 Summary3m
9 readings
CMI | Belbin's Team Roles10m
CMI | Steps in Successful Team Building10m
Three Obstacles to Shaping an Effective Team (And How to Overcome Them)10m
CMI | Tuckman's Stages of Team Development10m
CMI | Lencioni's Five Dysfunctions of a Team10m
CMI | Developing Trust10m
CMI | 5 Ways to Bridge the Trust Gap Between Senior and Middle Management10m
CMI | How To Use Feedback to Make Your Team Perform Like the All Blacks10m
Ted Talk | How To Save The World (Or At Least Yourself) From Bad Meetings10m
Week
3How a Manager Can Motivate Their Team
Week three introduces learners to a range of conceptual motivation frameworks. Learners will gain an understanding of the reasons employees come to work, the ways in which a manager can motivate their team, individually and collectively. By the end of the week, learners will be able to understand and apply motivational theories to the workplace, and have a good understanding of a range of techniques to motivate employees.
6 videos (Total 40 min), 12 readings, 1 quiz
6 videos
Key Concept: Motivational Theories | Introduction8m
Herzberg's Motivation | Hygiene Theory7m
McGregor's Theory X and Theory Y Models9m
Adams' Equity Theory7m
Week 3 Summary3m
12 readings
Herzberg and Hygiene Factors10m
McGregor's Theory X, Theory Y10m
Adams' Equity Theory10m
Maslow's Hierarchy of Needs10m
CMI | Vroom's Expectancy Theory10m
Further Reading: Motivation10m
CMI | Motivate Me, or I'm Changing Job10m
CMI | The Hawthorne Experiments10m
Ten Ways To Kill Your Team's Motivation By Accident10m
CMI | Motivating Your Team10m
CMI | Motivating the Demotivated10m
CMI | What Highly Engaged Staff Need From Their Managers10m
1 practice exercise
End of Week Quiz30m
Week
4Managing Change
This week we will be looking to explore the following key area:<BR><BR>
*a range of techniques when communicating in the workplace<BR>
*selecting the most appropriate delivery channel<BR>
*the differences and similarities between verbal/non-verbal communication<BR>
*the need to understand and manage the grapevine<BR><BR>
At the end of this week the key learning objectives will be:<BR><BR>
(1)to have an awareness of several approaches to effective communication in the workplace<BR>
(2)to understand and apply the key criteria when selecting the best available delivery channel<BR>
(3)to have have an understanding of the importance and key aspects of verbal and non-verbal communication<BR>
(4)to have an awareness of the inevitable existence of the grapevine and how it’s impact can be managed<BR>
15 videos (Total 154 min), 7 readings, 1 quiz
15 videos
Interview with Graham Chase | Communication Skills14m
Case Study: Communication Strategy17m
Case Study: Interview with Stephen Hobbs | Workplace Communication16m
Case Study: Interview with Michael Davis | The Role of I.T.12m
Key concept | Verbal and Non-Verbal Communication58s
Verbal and Non-Verbal Communication31m
Key Concept: Frameworks for Managing Change | Introduction2m
Key Concept | Kurt Lewin's 3 Step Change Management Model5m
Key Concept: Kotter's 8-Step Change Model10m
Key Concept | Kubler-Ross's 5-Stage Model4m
Case Study: An Introduction to the Applications of the Frameworks for Managing Change5m
Case Study: Applications of the Frameworks for Managing Change9m
Case Study: Interview with Reetu Kansal | Key Skills in Managing Change12m
Summary of Week 4 and the Course4m
7 readings
Kurt Lewin's Change Model10m
Kotter's 8-Step Change Model10m
Hard and Soft Factors of Change10m
Changing Change Management10m
Ted Talk | 5 Ways to Lead in an Era of Constant Change10m
Ackerman and Anderson10m
What Makes an Effective Change Agent?10m
4.6
34 Reviews50%
got a tangible career benefit from this course
25%
got a pay increase or promotion
Top Reviews
By AB•May 22nd 2017
The material is more complex and challenging than the first course in this series, but from the perspective of one who is starting to learn about management skills, it is definitely worth it.
By MN•Mar 15th 2018
Excellent course content. Materials are easy to understand and overall i had a great experience taking this course. Glad i passed it too!
Instructor
David James
Founder and Director, DJ Learning LtdUniversity of London
About University of London
The University of London is a federal University which includes 18 world leading Colleges. Our distance learning programmes were founded in 1858 and have enriched the lives of thousands of students, delivering high quality University of London degrees wherever our students are across the globe. Our alumni include 7 Nobel Prize winners. Today, we are a global leader in distance and flexible study, offering degree programmes to over 50,000 students in over 180 countries. To find out more about studying for one of our degrees where you are, visit www.london.ac.uk
About the International Business Essentials Specialization
This specialisation from the University of London is designed to help you develop and build the essential business, academic, and cultural skills necessary to succeed in further study and in international business.
If completed successfully, you may be able to use your certificate from this specialisation as part of the application process for the University of London Global MBA.
This Specialisation is endorsed by CMI.
Frequently Asked Questions
When will I have access to the lectures and assignments?
Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
What is the refund policy?
Is financial aid available?
More questions? Visit the Learner Help Center.
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