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Learner Reviews & Feedback for Operations Management: Analysis and Improvement Methods by University of Illinois at Urbana-Champaign

994 ratings
294 reviews

About the Course

In this course, you will learn about the role of operations and how they are connected to other business functions in manufacturing and service-focused organizations. You will learn and practice the use of decision-making frameworks and techniques applicable at all levels, from management-level strategic decisions such as connecting process to the needs of various customer segments, to front-line tactical decisions such as choosing between ordering larger quantities vs. ordering more frequently. You will be able to: • Relate underlying principles to operations management frameworks and techniques • Synthesize information to make strategic operations decisions • Evaluate processes on different dimensions • Apply analytical techniques for tactical operations decision This course is part of Gies College of Business’ suite of online programs, including the iMBA and iMSM. Learn more about admission into these programs and explore how your Coursera work can be leveraged if accepted into a degree program at

Top reviews

Dec 27, 2018

It is a good learning program initiated by AL for employees in almost all categories.\n\nHappy to grab the opportunity to complete the course & learnings.\n\nThanks Coursera...Thanks Ashok Leyland...

Apr 29, 2020

As of i like finance and HR so just thought to try this operations. Really a good and interesting course and give a lot of information with examples so its effective and helpful for our future also .

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226 - 250 of 258 Reviews for Operations Management: Analysis and Improvement Methods

By Moeed N A

May 10, 2020

there is a real added value from this course

By Pavlo S

Oct 20, 2019

More explanation on formulas would help

By Myroslava K

Sep 24, 2019

I would like to have more assignments.

By Ismail F

Jun 26, 2019

The value stream mapping section

By Ngozichukwu M

Nov 11, 2018

This a very challenging course.

By Srishti R

Jul 27, 2021

unable to get the certificate

By Kuber S

Nov 6, 2017

great learnings with examples

By Mohammad I S

Feb 12, 2021

Excellent Learning Journey.!

By Saikiran P

Sep 13, 2020

exceptional explanation

By Joel J

May 13, 2020

It was very informative

By Anshul k s C

Jun 17, 2020

outstanding exprience

By Ansel D

May 22, 2020

Good cpurse

By Joshua V

Oct 11, 2018

Good Class

By Salma B

Aug 8, 2020


By Vivek L

Feb 15, 2019


By Fernando J

Nov 12, 2017

Overall the content is good, but a lot more can be improved by using a teleprompter rather than adlib speaking. If what to be said was prepared in advanced:

+More clarity in the content

+Less time to consume/More concise

Maybe consider hiring a news cast director for all the lessons. Thank you!

By Manuel B

Nov 5, 2017

considering the argument, it should probably be more concise and better structured to be as unambiguous as possible. Introduce more definitions and clear associated explanations and less story telling.

By James S

Nov 8, 2017

Very lengthy videos. The content is great, but it would be nice if it were presented in a more concise manner. Videos were hard to follow. Peer review assignments were nice.

By Abhilasha P

Nov 2, 2020

The content is very rich but it lacks real time example while explaining. If the content is explained via example and in more visual aspect it would be easy to grasp.

By Natalie C

Jan 2, 2018

This course is mostly intelligible and somewhat organized, at least compared to the following course, Process Management.

By Simon M

Jun 30, 2021

T​his course will give you some cursory knowledge. I did not particularly enjoy this one.

By Andries W P

Aug 16, 2021

​This coarse is not for me and I am rather going to enroll in project management

By Carlos J R F

Aug 11, 2019

Great content. Videos and material very large. Thanks for the knowledge.


Jun 29, 2020

instead of theoretical videos can change as practical video

By Gamal M E

Dec 1, 2017

very hard course but it is useful