This course is part of the ICPM Certified Supervisor Professional Certificate

Andrew S Koch

Offered By

ICPM Certified Supervisor Professional CertificateInstitute of Certified Professional Managers

About this Course

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This course provides the essential skills and knowledge that you will need as a supervisor to develop goals and objectives and plans to achieve them, solve problems and make effective decisions, and obtain the best possible people to staff the organization. At its conclusion, you will be able to:
•	Utilize a systematic approach to make decisions and solve problems.
•	Apply ethical codes and standards to make decisions that are good for both the organization and society.
•	Create plans by applying appropriate planning tools and setting SMART goals and objectives.
•	Identify elements of typical organizational structures. 
•	Describe how to utilize groups and teams for maximum effectiveness and efficiency.
•	Describe and apply best practices for hiring, training and evaluating employees.

Most importantly, you will be able to apply this knowledge immediately to be a more effective, efficient supervisor.

If you want to become or are currently working as a supervisor, this course is made for you. You do not need to have management or supervisory. If you have a high school diploma or its equivalent and a few years of work experience, you are qualified for this course. 

There are no prerequisites for this course, and you do not need any special software.

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Course 2 of 3 in the

ICPM Certified Supervisor

Flexible deadlines

Reset deadlines in accordance to your schedule.

Beginner Level

To be successful in this course you should have a high school diploma or its equivalent and at least three years of work experience.

Approx. 10 hours to complete

English

Subtitles: English

What you will learn

Create plans by applying appropriate planning tools and set SMART goals and objectives.

Explain and apply techniques for making ethical, creative decisions and solving problems.

Explain how to structure organizations and utilize groups and teams for maximum organizational effectiveness and efficiency.

Explain and apply best practices for hiring, training and evaluating employees.

Skills you will gain

Organizational CultureHiringTraining EmployeesApplying Ethical StandardsProject Management

Shareable Certificate

Earn a Certificate upon completion

100% online

Start instantly and learn at your own schedule.

Course 2 of 3 in the

ICPM Certified Supervisor

Flexible deadlines

Reset deadlines in accordance to your schedule.

Beginner Level

To be successful in this course you should have a high school diploma or its equivalent and at least three years of work experience.

Approx. 10 hours to complete

English

Subtitles: English

Instructor

Andrew S Koch

Executive Director

Institute of Certified Professional Managers

3,113 Learners

3 Courses

Offered by

Institute of Certified Professional Managers

Syllabus - What you will learn from this course

Week

Week 1

2 hours to complete

Planning and Setting Goals and Objectives

At the conclusion of this module you will be able to explain the process of setting goals and formulating plans and the importance of each. In addition, you will learn about various types of short and long term plans and policies and their impact on the job of a supervisor. Finally, you will be able to explain the purpose and process of project management and interpret and use key project management tools to improve planning. Lecture notes in PDF format are available in the RESOURCES section.

2 hours to complete

7 videos (Total 37 min), 1 reading, 2 quizzes

7 videos

Welcome to Planning and Organizing for Supervisors2m

What are Plans, Goals and Policies6m

Company Policies3m

Setting Goals and Objectives6m

The Planning Process5m

Project Management6m

Project Management Tools5m

1 reading

Seven Essential Skills for Project Managers10m

2 practice exercises

Planning and Setting Goals30m

Week

Week 2

1 hour to complete

Problem Solving & Making Ethical Decisions

In this module you will learn how to solve problems and make decisions in a systematic, rational manner as well as the influence of intuition in the decision making process. You will further understand and be able to apply ethical standards to develop solutions that are best for both the organization and its stakeholders and society at large.

1 hour to complete

5 videos (Total 26 min)

5 videos

What Are Problems?3m

Problem Solving5m

What is Decision Making?6m

Ethical Decision Making6m

Creative Decisions and Solutions4m

2 practice exercises

Problem-solving and Decision-making30m

Week

Week 3

2 hours to complete

Organizing Work, Groups and Teams

At the end of this module you will be able to explain the process and importance of organizing and its relationship to planning. You will further understand how the structure of an organization and its leadership affects the role of supervisors and their authority and responsibility in accomplishing departmental and organizational goals. You will also understand the challenges and benefits of working with groups and teams and how to make said interactions positive and productive.

2 hours to complete

11 videos (Total 56 min)

11 videos

What is an Organization4m

Organizational Structures4m

What is Centralization?6m

Authority and Responsibility3m

Delegation4m

Organizational Culture4m

Group Dynamics5m

Group Participation4m

Holding Successful Meetings5m

Working with Teams6m

Conflict Management6m

2 practice exercises

Organizing30m

Week

Week 4

2 hours to complete

Staffing, Training and Appraising Employees

In this module you will learn the importance of finding, recruiting, selecting and training the very best employees to further the accomplishment of organizational goals, and the very large part supervisors play in the process.

2 hours to complete

7 videos (Total 38 min)

7 videos

Staffing the Organization5m

Finding Excellent Employees6m

Training Employees5m

Costs and Benefits of Training4m

Developing a Training Program5m

Appraising Performance: Part I5m

Appraising Performance: Part II4m

2 practice exercises

Staffing, Training and Appraising30m

About the ICPM Certified Supervisor Professional Certificate

Pursue better job opportunities and prove your knowledge and skills confidently with the Certified Supervisor Professional Certificate. Through the Certified Supervisor Professional Certificate you will acquire the supervision skills you need to become an efficient, effective supervisor. Plus, you'll be able to apply what you learn in the real world, immediately to help you advance in your career.

Completing the Certified Supervisor Professional Certificate helps to prepare you for ICPM's Certified Supervisor Certification examination. CS certification is designed from the ground up to assess your skills in multiple key areas and prove to others that you have what it takes to be a supervisor. Earning the CS certification is easy. 1. Register for the specialization. 2. Pass 3 challenging courses at your own pace. 3. Register and sit for the ICPM Certified Supervisor examination. Please note that there is an additional fee to sit for the CS examination. Each course includes a written assignment that will require students to put into practice the knowledge they have gained throughout each course. Successful completion of course projects will require the basic understanding of the topics covered and the ability to relate those topics to the real world. The objective of each project is to determine whether students have understood course concepts and are able to use them in a real world setting.

Frequently Asked Questions

When will I have access to the lectures and assignments?
Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:
The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.
The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
What will I get if I subscribe to this Certificate?
When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
Will I earn university credit for completing the Course?
This Course doesn't carry university credit, but some universities may choose to accept Course Certificates for credit. Check with your institution to learn more. Online Degrees and Mastertrack™ Certificates on Coursera provide the opportunity to earn university credit.

More questions? Visit the Learner Help Center.

Planning and Organizing for Supervisors