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Learner Reviews & Feedback for Operations Management: Strategy and Quality Management for the Digital Age by University of Illinois at Urbana-Champaign

670 ratings
147 reviews

About the Course

In this course you will focus on process improvement. You will learn how to set organizational priorities for continuous process improvement, how to execute process improvement projects, and how to sustain the initiative for continuous improvements. Upon successful completion of this course, you will be able to: • Understand the roles of process improvement • Relate underlying principles to frameworks and techniques used for process improvement • Synthesize information to make decisions for organizational initiatives and process improvement • Apply analytical techniques for tactical decisions in a process improvement project This course is part of the iMBA offered by the University of Illinois, a flexible, fully-accredited online MBA at an incredibly competitive price. For more information, please see the Resource page in this course and

Top reviews


Oct 02, 2017

Great course . Thanks Gopi Sir for this wonderful presentation . Anova and regression concepts - were not completely clear,, rest all concepts were very clear and concise.


May 16, 2017

This kind of quality and depth is what courses on Coursera should strive for.\n\nGopesh is extremely knowledgeable and likable; really enjoyed the learning opportunity!

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76 - 100 of 144 Reviews for Operations Management: Strategy and Quality Management for the Digital Age

By Christian A M B

Dec 24, 2018

i need contact with advisors

By Folarin O

Feb 20, 2018

It's a very hands on course

By Prashant R

Oct 12, 2019

Nice learning experience

By Jacqualine O

Dec 09, 2017

I enjoyed this course!


Aug 13, 2019

Was hard sometimes

By Rahil G

Jul 07, 2017

Helpful coursework

By Elijah A

Jan 23, 2020

Very great course

By Tungyshbek K

Jun 29, 2020

Loved the course

By Farooq

Sep 05, 2017

Excellent Course


Jun 03, 2020

great course..

By Patarapat S

May 21, 2020

Great course!


Oct 04, 2019

Great course!

By Mercy I

Apr 12, 2020


By Kenrick H

Dec 11, 2017

Nice course!

By Natalia S S

Sep 12, 2017


By Natalia M G A

Dec 18, 2019

Great class

By Rajeev D

Dec 26, 2018

Thank You !

By Camilo T

Apr 12, 2020

Thank you

By Muhammad Y A

Dec 09, 2018

Love it:)

By M V

Nov 13, 2019


By Beckie G

Mar 08, 2018


By Taide P S C

Jan 24, 2017


By Akeel S

Mar 19, 2017

An introductory course to Lean Six Sigma and DMAIC. Fairly well presented by Prof. Anand. A primer in basic statistics would be recommended before commencing with Module 3. To the creators: Some lessons were lengthy and I would suggest max video length to be 20 minutes each. All in all - a very interesting and relevant topic. I would recommend this as a "start here" to anyone who intends pursuing the more comprehensive and rigorous Yellow/Green/Black belt body of knowledge/certification.

By Michael S

Feb 19, 2017

Good overview of the basic tools that are used in various process improvement processes. I'd prefer to have a multiple course series reviewing this topic rather than a single course but this is still good for what it is.

By Cristian D P M

Aug 23, 2017

An excellent course for process improvement, the bad thing is that the lessons are very long almost 30 minutes should be shorter and more or look as you improve in the online part