About this Course

Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Approx. 13 hours to complete
Russian
Flexible deadlines
Reset deadlines in accordance to your schedule.
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Approx. 13 hours to complete
Russian

Offered by

Placeholder

National Research Tomsk State University

Syllabus - What you will learn from this course

Week
1

Week 1

1 hour to complete

Приветственный модуль

1 hour to complete
4 readings
3 hours to complete

Вводный модуль. Принятие решения о сервисе – управленческий уровень

3 hours to complete
4 videos (Total 35 min), 1 reading, 2 quizzes
Week
2

Week 2

3 hours to complete

Модуль 1. Мир услуг – мир сервиса

3 hours to complete
11 videos (Total 47 min), 2 readings, 1 quiz
Week
3

Week 3

2 hours to complete

Модуль 2. Сервис в медицине: методология и ключевые понятия

2 hours to complete
6 videos (Total 38 min), 2 readings, 1 quiz
Week
4

Week 4

2 hours to complete

Модуль 3. Модель клиентского сервиса

2 hours to complete
7 videos (Total 65 min), 2 readings, 1 quiz

Frequently Asked Questions

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