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Learner Reviews & Feedback for Modern Supervisor Skills by Institute of Certified Professional Managers

398 ratings

About the Course

This course provides the essential skills and knowledge that you as a supervisor will need to understand and communicate effectively with employees and customers from a wide variety of backgrounds. At its conclusion, you will be able to: • Describe the nature of a supervisor’s position and its role in building a positive work environment. • Identify and apply skills for communicating effectively with individuals and groups. • Explain the implications of a culturally diverse society and workforce. • Explain why a strong customer service culture is crucial to organizational success. • Explain the role of the supervisor in creating a customer-centric organization. Most importantly, you will be able to apply this knowledge immediately to be an effective, efficient supervisor and deal with employees, other managers and customers appropriately and effectively. If you want to become or are currently working as a supervisor, this course is made for you. You do not need to have management or supervisory. If you have a high school diploma or its equivalent and a few years of work experience, you are qualified for this course. There are no prerequisites for this course, and you do not need any special software....

Top reviews


Feb 10, 2021

As a current cleaning supervisor, this course has taught me many important things regarding my position. I am really thankful for all what I have learned. I will continue with the next course.


Jun 13, 2022

Great course, all the information provided is directly related to what I do now on a daily basis. Very informative and a great resource to apply learned strategies and principles immediately.

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