About this Course

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Learner Career Outcomes

17%

got a tangible career benefit from this course

17%

got a pay increase or promotion

100% online

Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Beginner Level

Approx. 6 hours to complete

Suggested: 2 weeks of study, 1-2 hours/week...

English

Subtitles: English

Learner Career Outcomes

17%

got a tangible career benefit from this course

17%

got a pay increase or promotion

100% online

Start instantly and learn at your own schedule.

Flexible deadlines

Reset deadlines in accordance to your schedule.

Beginner Level

Approx. 6 hours to complete

Suggested: 2 weeks of study, 1-2 hours/week...

English

Subtitles: English

Syllabus - What you will learn from this course

Week
1

Week 1

2 hours to complete

How do you define a customer-centric strategy you can actually execute?

2 hours to complete
10 videos (Total 61 min), 1 reading, 1 quiz
10 videos
A Few Agile Things6m
The Problem with IT Projects6m
The 20-Minute Strategy Brief5m
IT Strategy Brief: Value Definition4m
IT Strategy Brief: The Customer Journey7m
IT Strategy Brief: Key Activities10m
Demo: Business Model Canvas Template8m
Demo: Using Google Docs for Your Business Model Canvas1m
Drafting a Process Inventory from Key Activities7m
1 reading
Course Overview & Requirements10m
1 practice exercise
Week 1 Quiz on Customer-Centric Strategy22m
Week
2

Week 2

1 hour to complete

How do you prototype IT solutions people want to use?

1 hour to complete
7 videos (Total 33 min)
7 videos
An Example of Prototyping with Process4m
Demo: Sketching a Process Design6m
Validation Criteria: 0, 30, 90 Days9m
Skit: Process Design3m
Skit: Validation Criteria1m
Course Summary1m
1 practice exercise
Week 2 Quiz on Prototyping IT Solutions22m
4.5
37 ReviewsChevron Right

Top reviews from Customer-Centric IT Strategy

By AMSep 11th 2018

A great course that focuses on the importance of being customer centric when developing IT solutions. Alex Cowan is a good lecturer.

By AOMar 3rd 2018

This course helped me understand process design, user stories and business model canvas to integrate with IT system.

Instructor

Instructor rating4.71/5 (8 Ratings)Info
Image of instructor, Alex Cowan

Alex Cowan 

Faculty & Batten Fellow
Darden School of Business
145,936 Learners
12 Courses

Offered by

University of Virginia logo

University of Virginia

Frequently Asked Questions

  • Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.

  • When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

More questions? Visit the Learner Help Center.