About this Course

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Learner Career Outcomes

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got a tangible career benefit from this course

17%

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Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Beginner Level
Approx. 3 hours to complete
English
Subtitles: English

Learner Career Outcomes

17%

got a tangible career benefit from this course

17%

got a pay increase or promotion
Shareable Certificate
Earn a Certificate upon completion
100% online
Start instantly and learn at your own schedule.
Flexible deadlines
Reset deadlines in accordance to your schedule.
Beginner Level
Approx. 3 hours to complete
English
Subtitles: English

Offered by

University of Virginia logo

University of Virginia

Syllabus - What you will learn from this course

Week
1

Week 1

2 hours to complete

How do you define a customer-centric strategy you can actually execute?

2 hours to complete
10 videos (Total 61 min), 1 reading, 1 quiz
10 videos
A Few Agile Things6m
The Problem with IT Projects6m
The 20-Minute Strategy Brief5m
IT Strategy Brief: Value Definition4m
IT Strategy Brief: The Customer Journey7m
IT Strategy Brief: Key Activities10m
Demo: Business Model Canvas Template8m
Demo: Using Google Docs for Your Business Model Canvas1m
Drafting a Process Inventory from Key Activities7m
1 reading
Course Overview & Requirements10m
1 practice exercise
Week 1 Quiz on Customer-Centric Strategy22m
Week
2

Week 2

1 hour to complete

How do you prototype IT solutions people want to use?

1 hour to complete
7 videos (Total 33 min)
7 videos
An Example of Prototyping with Process4m
Demo: Sketching a Process Design6m
Validation Criteria: 0, 30, 90 Days9m
Skit: Process Design3m
Skit: Validation Criteria1m
Course Summary1m
1 practice exercise
Week 2 Quiz on Prototyping IT Solutions22m

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Frequently Asked Questions

  • Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:

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  • Yes, Coursera provides financial aid to learners who cannot afford the fee. Apply for it by clicking on the Financial Aid link beneath the "Enroll" button on the left. You’ll be prompted to complete an application and will be notified if you are approved. Learn more.

  • This Course doesn't carry university credit, but some universities may choose to accept Course Certificates for credit. Check with your institution to learn more. Online Degrees and Mastertrack™ Certificates on Coursera provide the opportunity to earn university credit.

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