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Learner Reviews & Feedback for Improving Communication Skills by University of Pennsylvania

4.7
stars
2,095 ratings

About the Course

Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life....

Top reviews

MS

Apr 5, 2021

Decent course. Good basic understanding. However, some of the examples left us hanging ie what about the Cop who convinced the suspect to plead guilty - how did he do it, why only in half hour?

DC

Jan 5, 2021

I liked so much this course. The examples were so good to connect the concept and the real scenarios. Soft skill are so important and I'll use it to increase my communication with my colleagues.

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326 - 350 of 535 Reviews for Improving Communication Skills

By Chinmay K

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Jun 14, 2025

too much informative

By Mohamed S

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Oct 6, 2021

Great effort. thanks

By Kent Y

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May 4, 2020

It’s a great course!

By JORGE M C

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Oct 14, 2018

Thank you very much!

By Teo W M

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May 22, 2021

A very good course.

By Donny C T

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Jan 27, 2021

a very good course!

By Shayne W

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Jul 4, 2022

owe my life to it

By Fransiscus X A S

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Sep 24, 2021

So helpful, thanks

By Jubelee A L

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May 26, 2020

Thank you so much.

By Sebastian S

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May 25, 2020

Amazing Professor!

By Anara M

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Apr 22, 2020

great information!

By 李佳璇

•

Nov 18, 2018

I 'll work harder.

By Rihan C

•

Nov 4, 2017

Many useful skills

By Abdelhafid B A

•

Oct 15, 2017

very helpful

thanks

By Tarek M k

•

Jul 3, 2017

thanks for helping

By Joyce O

•

Sep 29, 2025

Very Satisfactory

By Isuru B

•

Feb 20, 2023

An exelent course

By Agatha W

•

Jul 9, 2021

Very good course!

By Mohamed k

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Jul 25, 2020

It's Very Useful.

By Jami G

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May 31, 2020

Highly Recommend!

By Alex B

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Dec 6, 2019

Really engaging !

By Prawira H S

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Sep 28, 2019

This is very good

By Ryan B P

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Sep 14, 2022

awesome course!

By Krishna M

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Jul 6, 2021

VERY INFORMATIVE

By Sarwat Y

•

Sep 11, 2018

Excellent course