Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life.
About this Course
Learner Career Outcomes
Approx. 10 hours to complete
Learner Career Outcomes
Approx. 10 hours to complete
University of Pennsylvania
The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies.
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TOP REVIEWS FROM IMPROVING COMMUNICATION SKILLS
This course surpassed my expectation. I can not only apply what I have learned in my professional life but also can help me to improve some personal aspects, like communication with my family members.
What a great class!! I enjoyed every bit of it! and learned alot about how trust and deception work. The mechanism of Goal setting and ideas about how to have an effective conversation.
Great material, the professor does a great job explaining complex topics in a straightforward and plain way. You will get very insightful takeaways for your life and work afterwords.
I did really enjoy the course. I gave a different perspective on situations and personal behaviour. The approach was very effective and the knowledge sticks in your mind. Very good.
Professor Maurice Schweitzer is obviously an expert in this field, and it was great to be able to learn from him. Course was very useful and thoughtfully presented.\n\nThank you!
I really learned more about my own communication skills with this course. I will utilize the skills leaned to be a better communicator, also be a more efficient goal setter.
I found this course to be insightful. The new perspectives will help build my mindfulness of the best ways to conduct conversations to create positive outcomes and impact.
I love the course and the kind of explanation used by the creator is through and specific. The Examples used are appropriate and It helps a viewer to understand with ease.
Very interesting course and wonderfully delivered by Professor Maurice Schweitzer. It was an immense value addition to me. Enjoyed every bit of the course. Thank you.
As a business development professional, this course helps me to hone in my communication skill, as well as gaining insights to tips that I didn't know about.
Excellent course. I really enjoyed & It was a great learning experience for me. It helped me focus & think about different aspects of communication skills.
Very informative, but I would have liked some more practical experience or exercises. The many examples given were very illustrative though. Good course.
Very informative training and course material. thank you for your kind guidance during the sessions. really enjoyed the sessions with real time examples.
Very informative, with useful everyday information. I enjoyed this section very much. I liked how the professor used actual stories to explain details.
The course was amazing .I will try my best to devote my dedicated efforts in implementing the core of this course in my professional & personal life
Great insights on communication by a world class professor. Perhaps a sequel to negotiation would be a great addition to the Coursera Portfolio.
It contained a lot of good and relevant information. Expanding on things we are taught as well as teaching more way to communicate effectively.
Fantastic course with really interesting topics, a great speaker, and some fascinating real-world examples to help drive key points home.
Packed with case scenarios and examples, excellent course design, and great delivery. Enjoyed my learning journey very much. Thank you.
Wonderful course.. wouldve appreciated more if a more detailed summary on key areas was gic=ven and the audio couldve been louder
About the Achieving Personal and Professional Success Specialization
Frequently Asked Questions
When will I have access to the lectures and assignments?
Once you enroll for a Certificate, you’ll have access to all videos, quizzes, and programming assignments (if applicable). Peer review assignments can only be submitted and reviewed once your session has begun. If you choose to explore the course without purchasing, you may not be able to access certain assignments.
What will I get if I subscribe to this Specialization?
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.
What is the refund policy?
Is financial aid available?
More questions? Visit the Learner Help Center.