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Learner Reviews & Feedback for Customer Analytics by University of Pennsylvania

4.6
stars
9,697 ratings
2,151 reviews

About the Course

Data about our browsing and buying patterns are everywhere. From credit card transactions and online shopping carts, to customer loyalty programs and user-generated ratings/reviews, there is a staggering amount of data that can be used to describe our past buying behaviors, predict future ones, and prescribe new ways to influence future purchasing decisions. In this course, four of Wharton’s top marketing professors will provide an overview of key areas of customer analytics: descriptive analytics, predictive analytics, prescriptive analytics, and their application to real-world business practices including Amazon, Google, and Starbucks to name a few. This course provides an overview of the field of analytics so that you can make informed business decisions. It is an introduction to the theory of customer analytics, and is not intended to prepare learners to perform customer analytics. Course Learning Outcomes: After completing the course learners will be able to... Describe the major methods of customer data collection used by companies and understand how this data can inform business decisions Describe the main tools used to predict customer behavior and identify the appropriate uses for each tool Communicate key ideas about customer analytics and how the field informs business decisions Communicate the history of customer analytics and latest best practices at top firms...

Top reviews

ND
Jan 30, 2019

Though I have worked on Customer Analytics with my previous work experiences and also on Surveys etc at George Brown College Canada, this module was more than insightful. Lots of learning to learn eh!

MA
Aug 4, 2020

This course includes a comprehensive overview of the all the basic models that are used to analyze data concerning customer behavior. The real-life examples made it easier to relate to those theories.

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1201 - 1225 of 2,090 Reviews for Customer Analytics

By Fang S

Mar 18, 2018

Learned a lot

By Nabil B

Nov 22, 2017

yes thank you

By Rafael R

Jan 15, 2017

really great!

By Sachitanand

Mar 28, 2016

Great course.

By Marko G

Mar 20, 2016

Great course.

By Viktor L

Feb 26, 2016

Great course!

By Darnell S

Feb 9, 2016

Great course.

By Kishan R P

Jun 18, 2020

Great course

By Nehal s p

Jun 5, 2020

just awesome

By Deleted A

Apr 19, 2020

High Level!!

By CHUKWUNONSO D O

Apr 12, 2020

Great Course

By SUSANTA B

Apr 10, 2020

great course

By Kenedy J

Jul 9, 2019

Good content

By DOROTHY S

Feb 15, 2019

Great course

By Mahesh T

Aug 13, 2018

Great course

By Barnajit S

Dec 14, 2017

VERY USEFUL.

By sivaramakrishnan

Jul 3, 2017

very use ful

By Habib S H i

Dec 3, 2016

Great course

By Nikita P

Jan 26, 2016

cool course!

By Missael J L M

Jan 19, 2016

Good Course!

By Taher R S

Dec 11, 2015

Great course

By Hazem A

Aug 19, 2020

Insightful!

By Dibya R S

Mar 21, 2020

nice one !!

By Nikhil S

May 23, 2019

Eye opener.

By Mauricio C

Apr 23, 2018

I loved it!