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Learner Reviews & Feedback for Customer Analytics by University of Pennsylvania

4.6
stars
11,671 ratings

About the Course

Data about our browsing and buying patterns are everywhere. From credit card transactions and online shopping carts, to customer loyalty programs and user-generated ratings/reviews, there is a staggering amount of data that can be used to describe our past buying behaviors, predict future ones, and prescribe new ways to influence future purchasing decisions. In this course, four of Wharton’s top marketing professors will provide an overview of key areas of customer analytics: descriptive analytics, predictive analytics, prescriptive analytics, and their application to real-world business practices including Amazon, Google, and Starbucks to name a few. This course provides an overview of the field of analytics so that you can make informed business decisions. It is an introduction to the theory of customer analytics, and is not intended to prepare learners to perform customer analytics. Course Learning Outcomes: After completing the course learners will be able to... Describe the major methods of customer data collection used by companies and understand how this data can inform business decisions Describe the main tools used to predict customer behavior and identify the appropriate uses for each tool Communicate key ideas about customer analytics and how the field informs business decisions Communicate the history of customer analytics and latest best practices at top firms...

Top reviews

AA

Aug 4, 2020

This course includes a comprehensive overview of the all the basic models that are used to analyze data concerning customer behavior. The real-life examples made it easier to relate to those theories.

ND

Jan 30, 2019

Though I have worked on Customer Analytics with my previous work experiences and also on Surveys etc at George Brown College Canada, this module was more than insightful. Lots of learning to learn eh!

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1151 - 1175 of 2,496 Reviews for Customer Analytics

By MARTIN C

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Aug 4, 2020

excellent course, examples and teachers

By SHARIQUE A K

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May 15, 2020

nice course many new thing i learn here

By Valentine G

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Dec 14, 2019

informative and well thought curriculum

By Amogh G

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Oct 7, 2019

Very informative and easy to understand

By Diana C F M

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Oct 2, 2018

Amazing! thank you for the opportunity!

By ramon p

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Aug 19, 2018

Pretty informative, right to the point.

By Pramod W

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Dec 2, 2017

Very informative, lots of case studies.

By Babli P

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Jul 20, 2017

Great insights about Customer Analytics

By puneet b

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Feb 18, 2017

Insightful and though provoking course.

By Ramchand R

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Dec 6, 2016

Enjoyed the course. Very useful indeed.

By Michael M

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Sep 27, 2016

It's an interesting and helpful course.

By Mrunalini J

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Feb 11, 2016

Excellent course content and the staff!

By Arjun B

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Jun 26, 2023

Very Informative and career uplifting.

By JUAN D M A

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Apr 5, 2020

Very good explanation of Pete and Eric

By Heba A

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Feb 20, 2020

This course is very helpful for who do

By Deepak s t

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Aug 2, 2019

excellent explanation by all faculties

By Pranav A

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Mar 18, 2019

Fantastic course! Amazing Professors!!

By Shailesh P

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Dec 4, 2018

Very informative course,Well explained

By MD M R K

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Feb 18, 2018

It is very helpful for develop career.

By VJ

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Nov 16, 2015

good material and interesting delivery

By Mubarak H

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Mar 24, 2021

Great experience Thanks you Teachers

By Diego G M

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Jan 25, 2021

Nice experience with great teachers !

By daniel r

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Jul 13, 2020

I couldn't have found a better course

By Anar A

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May 22, 2020

Thank you for the course. it is great

By Suvarchala K

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Apr 26, 2020

Well designed Course with application