Gaining Competitive Advantage Through Customer Loyalty - 01

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Skills You'll Learn

4. Understand the importance of selfless independence, 3. Learn why not all experts are capable of becoming trusted advisors, 2. Understand how a professional relationship is enhanced by a personal client relationship, 1. Understand how to be a deep generalist, 5. Understand why listening rather than telling is ultimately what matters for becoming a trusted advisor.

From the lesson

How Companies Gain Competitive Advantage Through Customer Loyalty

Taught By

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    Jagdish Sheth

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