Consolidation

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From the course by The University of Melbourne

Moving to the Cloud

106 ratings

The University of Melbourne

Moving to the Cloud

106 ratings

The cloud is taking business by storm. In fact, due to the extraordinary growth of the cloud, it has been described as a tornado, not a fluffy white floating object! Commercial research analysts consider cloud as one of the most significant trends with a potential to change the whole global IT industry. Governments, including those in the US, Britain, and Australia, have cloud-first policies now in place which mandate cloud over non-cloud services in ICT procurement. But CIOs and other senior executives, while it's on the majority of their agendas, aren't sure what it really means for their organisations - how to leverage the benefits, control the commercials, manage the business risk, and adapt their organisations. While it is important to set requirements, negotiate commercials (terms, service level agreements, and pricing), and sign the contract - it is also critical that we develop a clear plan for ‘Moving to the Cloud’ which realigns our business architecture, organization and most importantly our people. This course provides the answers that management must know to be successful and realise the benefits: • Where should I go cloud? • What are the commercials? • Where is my leverage? • How do I realign my business practices and architecture? • How do I gear up my people and structure my organisation? View the MOOC promotional video here: http://tinyurl.com/hvtz2ph

From the lesson

Module 6: Arriving in the Cloud

Welcome to the final week! We have had such an exciting journey learning about all things cloud! We have explored the adoption and commercial issues and redesigned the way we think about the challenges from different points of view. In this module we learn the journey is far from over and we consider how we can consolidate new ways of working into a cloud culture. We explore the importance of ongoing communication, building awareness, as well as barriers, enablers, tips and traps for making sure the cloud journey becomes fully institutionalized. Additionally, we have two student presentations and finish with an interview with Anthony Wong, President of the Australian Computer Society.

Week 6 Overview: Arriving in the Cloud1:27

Consolidation5:55

Creating the Cloud Culture with Leslie Wilcocks5:40

Building Awareness5:34

The Importance of Communication7:52

Preparing the Individual10:19

Information Security Needs and Controls: Student Presentation3:41

Meet the Instructors

Rod Dilnutt
Dr
Computing and Information Systems, University of Melbourne
Sara Cullen
Dr
Computing and Information Systems, University of Melbourne

Welcome to our final session on moving to the cloud.

We have now arrived and it's very important

that we consolidate the position that we're in so that our environment and

our culture reflects the move that we've actually made.

We're going to discuss the following topics.

Firstly around how we consolidate the move, the importance of refreezing and

institutionalization, which will achieve the cultural change that we desire.

Just by way of introduction to where we are when we've arrived,

the contract is now commenced and we've cut over to our cloud services.

We've made a number of achievements.

We've executed our migration plan, our milestones have been achieved,

our governance structure has been established and is in place.

Our staff are in place doing the roles and jobs that they've been given.

Training has been delivered, so

everybody's up to speed in what they're required to do.

It's now very important to actually reinforce the behaviors that we need to

be displayed in the cloud environment.

So let's consider consolidation and, importantly,

this involves a culture change and institutionalization.

And let's think back to our previous discussions around Kotter's

eight step process of change.

We are now at the final step.

And also consider Lewin's model of refreezing.

This is where we are at the moment and we need to refreeze the behaviors and

the way that we work into our culture.

Let's just revisit those concepts for a moment.

Institutionalization means embedding behavior as the cultural norm.

That is, it's the way we do things around here.

So we're trying leave behind any memories or

actions that might reflect the past way of working.

We've created new shared values around the way that we work which result in customs,

standards, the language that we use, even.

And it's reinforced by our peers and in dialogue on an everyday basis.

Kotter talked about anchoring change in the culture.

Kotter also gave the opinion that cultural change comes last.

You change the culture gradually over time and then you embed it.

It obviously depends on the results that you've achieved or that you want to

achieve, and have great of scale of undertaking that you've been through.

It requires a lot of talking, a lot of dialog, discussion, collaboration, and

consultation.

Unfortunately, it may involve turnover, and

it also needs alignment with the host culture of our organizations to make

sure that it fits in with the way that everybody else is working.

Once we've got to the cloud and

we've arrived, we need to achieve stability as quickly as we possibly can.

Induction needs to be integrated into the recruitment process so that everybody

clearly comes on board understanding their expectations and obligations.

We need to build the new way of working into performance management.

In our critical performance indicators, in our rewards and

our promotions, which reflect in salary raises and other opportunities.

We also need to put in place some mechanisms for correctional behavior,

behavioral realignment to the way of working that we desire.

And unfortunately, that may involve dismissal of some individuals who are not

able to actually modify their behaviors in the appropriate ways.

It's very important to reinforce the current environment.

It's critical that we retire our legacy practices.

We can't have legacy practice still lingering where people are tempted to go

back to their old ways of working.

And we need to reward aligned behavior with a new environment.

It's also very important to remove any options to opt out of the process.

To do workarounds, to work in old ways and then try to modify

behaviors towards the new environment because it simply doesn't work.

And we need to build that into our performance management, our protocols,

our criteria, and our measurements.

Some critical success factors relating to arriving in the cloud is that we have

firstly a clear closure of the moving phase.

We've made the transition, we've arrived, we need to close that off and

move forward.

That can be achieved though policy which needs to be promulgated and communicated

to our stakeholders, and actors, and the new staff, and recruiting process.

We need to make sure that our governance processes are enacted and working.

And it's really around the establishment of new norms and

values amongst the workforce and the staff and all the stakeholders.

Well, once we've actually arrived, the journey is not over.

We can still improve on the way that we work.

We need to continually assess and look at our business processes for

any opportunities.

Similar considerations around our service delivery and the way that we work and

transact our relationships with the third parties and the cloud providers.

We also need to keep our eye on technology advances.

What are new tools and techniques that can actually be utilized by us to improve

our productivity and ways of working?

And it's important to continually benchmark against other organizations

in our industry for any lessons that we might learn.

In summary, we have now arrived in the cloud.

We're now working in our new cloud environment.

We need to reconsider the importance of communication, it needs to continue.

We need to continually build awareness among our actors and our stakeholders so

that they're very clear about their obligations and expectations.

We've also discussed how to prepare the individual for arrival in the cloud, and

people should be operating in the new mode.

And it's very important that we all recognize that we have actually arrived.

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