Active Listening Skills Lesson 2

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Skills You'll Learn

Active Listening, Communication, Management, Collaboration

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4.2 (515 ratings)
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MM

Mar 17, 2017

Great course because it has provides excellent background and all ways that have to be used while using Conflict Resolution Skills to resolve a conflict.

K

Jul 19, 2017

Excellent course! Practical strategies that could be used at work, with family and friends. Managers, students, and parents should take this course.

From the lesson
Active Listening Skills
In this module we will begin by examining active listening skills as a means of reaching a resolution. We will then shift our attention to recognizing conflict and knowing when to intervene. Lastly, we will discuss the five approaches to conflict.

Taught By

  • Najla DeBow

    Najla DeBow

    Instructor

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