Case Study: Knowing When to Intervene

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Skills You'll Learn

Active Listening, Communication, Management, Collaboration

Reviews

4.4 (802 ratings)
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SS
Nov 30, 2017

Excellent course and very beneficiary to all type of people. It consists of resolution ways to self conflicts, work conflicts and many others. I advice to enroll

LB
Nov 13, 2016

Very good course a lot to learn specially with the globalization and working with different cultures is a really with tool for personal and company improvement.

From the lesson
Active Listening Skills
In this module we will begin by examining active listening skills as a means of reaching a resolution. We will then shift our attention to recognizing conflict and knowing when to intervene. Lastly, we will discuss the five approaches to conflict.

Taught By

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    Najla DeBow

    Instructor

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