Case Study: Managing Conflict

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Skills You'll Learn

Active Listening, Communication, Management, Collaboration

Reviews

4.3 (547 ratings)
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K

Jul 19, 2017

Excellent course! Practical strategies that could be used at work, with family and friends. Managers, students, and parents should take this course.

PW

Jan 18, 2020

Content is really good and well explained. It is easy to practice the skills learnt at the workplace as well as day to day life situations.

From the lesson
Active Listening Skills
In this module we will begin by examining active listening skills as a means of reaching a resolution. We will then shift our attention to recognizing conflict and knowing when to intervene. Lastly, we will discuss the five approaches to conflict.

Taught By

  • Najla DeBow

    Najla DeBow

    Instructor

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