Whoa, seems like this might be a long time before patients hastily move out of the Into the hospital bed if this team contines to function like this. Let's look in again as they assess the meeting itself so that they can make some structural changes to the way that they communicate and perhaps they'll be able to solve problems more efficiently. >> Okay, I think the last meeting was difficult. And I think we want to find out a way to make our meetings more effective, so we can solve the problem at hand and solve future problems. So for today, there's no hierarchy, I want everybody to feel free to express themselves. >> Okay. >> Great, so what did we do wrong in the last meeting? >> [LAUGH] >> Yeah. >> [LAUGH] >> It was not good, everyone talked over everybody. >> Yeah, I agree. >> Exactly. Yeah. >> [LAUGH] >> Yeah, great. >> Well, this is progress. We are laughing at each other. So I guess that's something. >> Yeah, that's good. >> Okay, so yeah, what else? >> I feel like if we're really going to be focused on what we're focusing on, we can't keep taking calls in the middle of meetings. I'm as bad as anyone on this. >> Okay. >> And in fact we should probably check our cellphones. >> Yeah, let's turn them off, great. >> Okay, great, what else? >> In regard to staying focused, I think that we really need to listen to everybody. I did not felt heard at last meeting, nor that I feel, I felt there was definitely a pecking order going on. >> Well, why don't we, in fact, right now, why don't we just go around and one person at a time take a minute, say what they need to say with no interruptions. >> Yeah, well, for me the last meeting was really frustrating, because I felt ganged up on, and [LAUGH] there was no one stepping in. We nurses are overworked as it is, and we hardly have a chance to catch a breathe more or less. I think two or three times, steps down the line. >> Guys, it´s easy to point fingers, and point out where other people drop the ball, but I think we could all do a lot better with less blame. >> Okay, I agree, less blaming. Something I really would like is if people could come from their own departments with ideas from their own departments, that might solve the problem at hand and think about it ahead of time. >> I feel like I did do that, that I did come to the meeting with a solution that I'd thought of that didn't get heard. And a lot of assumptions were being made about the skills of my staff. Nine times out of ten, the room is clean when the nurse comes to check it. My housekeeper could enter that into the system, get that message to the Right away, save you time and work. I hired the staff. I know that they can do it. >> I don't think that the housekeepers are going to solve this problem. I mean, this is a really high stakes problem. This is a big deal. >> Well, just to point out in the open format, you just made the assumption that Sarah was talking about, that housekeepers somehow can't do it. >> Okay, all right, duly noted. >> I mean, it does seems sometimes that we aren't listening and we're pushing too hard with our own ideas. >> Right, well, okay. I hear you. >> How about if somebody could volunteer to write down what is being said in the meetings, because I know everybody's got on their mind and then distribute it. >> I can do that. >> Yeah. >> I'll be happy to do that. >> Great, and maybe write down the proposal. >> Yeah. >> Okay, good. Okay, thanks.