How to Manage Diverging Customer Expectations 21

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Skills You'll Learn

4. Learn from human resource functions how to shape customer expectations in the same way that HR shapes employee expectations, 5. Understand why abandoning customers with unrealistic expectations improves the bottom line, 3. Understand why shaping customer expectations requires a unique skillset, 2. Understand why customers’ attitudes are becoming more divergent, 1. Learn how to segment based on customer expectations

From the lesson

How to Manage Diverging Customer Expectations (parts 3 and 4)

Taught By

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    Jagdish Sheth

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