Design Thinking Part 2

Loading...
View Syllabus

Reviews

4.4 (71 ratings)
  • 5 stars
    61.97%
  • 4 stars
    23.94%
  • 3 stars
    9.85%
  • 2 stars
    2.81%
  • 1 star
    1.40%
TS

Sep 15, 2020

I really liked the way Prof. William Qualls explained everything lucidly that was easy to grasp even to a novice like me.

BM

Mar 05, 2020

Great course , I really enjoy every session and was very interactive .Thank you coursera

From the lesson
MODULE 4: Design Thinking and Customer Journey Maps
The purpose of the journey map is to identify the touch points of engagement with customers and to identify customer needs and expectations through the eye of the customer and their experiences.

Taught By

  • Placeholder

    William Qualls

    Professor Emeritus of Marketing

Explore our Catalog

Join for free and get personalized recommendations, updates and offers.