3.1 The 4 Content Areas

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From the course by University of Toronto

The Arts and Science of Relationships: Understanding Human Needs

113 ratings

University of Toronto

The Arts and Science of Relationships: Understanding Human Needs

113 ratings

This course provides an introduction to: 1. Basic concepts of The Strategies and Skills Learning and Development System (SSLD), their relevance for every day relationships and provide advanced concepts for participants who work in fields of social work and health care . 2. Basic practice principles and methods of SSLD, illustrated by relationship management case studies. 3. The SSLD framework for relationship management assessment; N3C (needs, circumstances, characteristics, capacity) and problem translation. 4. Core competencies in the relationship management application of the SSLD system: Observation learning, simulation, real life implementation, review and monitoring.

From the lesson

Module 3 - Communication

This module covers topics on how to build and manage your relationships through effective communication skills such as listening, understanding, reception, and expression.

Overview of Module 32:08

3.1 The 4 Content Areas2:57

3.2 Four Content Areas - How are they useful?3:34

Meet the Instructors

A. Ka Tat Tsang
Founder of the SSLD System; Professor and Factor-Inwentash Chair in Social Work in the Global Community
Factor-Inwentash Faculty of Social Work

We will now be talking about receptive skills.

And when reading the book, I noticed that both reception and

expression sort of targeted four main content areas and they were both the same.

So, they were facts, attitudes, emotions, and needs for both.

And I'm sort of wondering why this similarity?

>> Okay, so first of all, we probably will have to explain why these four content

areas of all the possible content areas are chosen, right.

I would say that this is probably based on our experience,

helping people manage emotional issues.

Very often, when people were trying to communicate, they want to establish facts.

But then we understand that facts were never totally objective.

If you go to any household and ask who has done a big share of housework

[LAUGH] you will not have the same answer from everyone.

And if you ask a couple about some simple facts like

are we spending enough time together and you get very different answers.

Because facts are always colored and

conditioned by our emotional needs and our attitudes.

And sometimes we will be sort of constructing reality

according to our needs and emotional state.

So the reason why we put all this together is,

we start off with something that looks like it is straight forward, objective,

neutral and help people appreciate that that is not always the case.

And from that onwards, we'll leap onto this idea that whatever we are communicating,

we have to be paying attention to the kind of attitudes that people have taken,

the values that are weaved into the message, and very often,

emotions are important.

And back to the SSLD core concept,

SSLD is always focused on needs,

because why do we even want to be communicating with each other?

Because there's something that we need from that interaction, and

there's something that we want to attain or accomplish in that conversation.

So this is why we have got these four content areas chosen.

>> As mentioned, the four key content areas that we should pay attention to when

we are listening to others are:

Facts, which can be subjective, depending on your attitudes and emotions and

of course, the core concept of the N3C analysis, your needs.

There's often something that we want to accomplish or

attain when we engage in conversations, and that's because we have needs.

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