2.14 Week 2 Review

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From the course by Arizona State University

Inglés Empresarial: Gestión y Liderazgo

450 ratings

Arizona State University

Inglés Empresarial: Gestión y Liderazgo

450 ratings

Course 1 of 4 in the Specialization Inglés Empresarial

Are you a business executive or a manager who uses English in your career? Then you know that good business communication in English requires focus, vocabulary, and specific linguistic structures. In this course, you will follow along a recently promoted manager as she builds and leads her team to success. Together, you will practice the language and styles of communication needed in English for: • Recruiting and training a professional team to work together with integrity and respect • Managing and participating in well-organized meetings • Making telephone conferences more efficient • Writing professional emails that are easy to read The activities in this course will give you the opportunity to share your experience and receive immediate feedback from other business professionals around the world. ¿Es usted un ejecutivo de negocios o gerente que utiliza inglés en su profesión? Entonces Ud. sabe que la buena comunicación empresarial en inglés exige los enfoques, el vocabulario y las estructuras lingüísticas específicas. En este curso, Ud. seguirá, a lo largo con un gerente recién promovido, como ella construye y conduce a su equipo hacia el éxito. Juntos, ustedes practicarán el lenguaje y los estilos de comunicación en inglés necesarios para: · Reclutar y el entrenar a un equipo profesional a trabajar juntos con integridad y respeto · Manejar y participar en las reuniones bien organizadas · Hacer que las conferencias telefónicas sean más eficaz · Escribir correos electrónicos profesionales que sean fáciles de leer Las actividades en este curso le dan la oportunidad de compartir su experiencia y recibir retroalimentación inmediata de otros profesionales empresariales en todo el mundo.

From the lesson

Gestión de reuniones / Meeting Management

Reuniones eficaces de negocio requieren la planificación, liderazgo, y habilidades comunicacionales. Sin estas habilidades, las reuniones pueden ser improductivas o peor aún, aburridas. Observando a Elizabeth y su equipo, usted será capaz de planificar y facilitar una reunión eficaz. Ademas, usted podrá crear una agenda efectiva con los puntos claves para una reunión....Effective business meetings require planning, leadership, and language skills and without these skills, meetings can be unproductive or even boring. Although this module covers topics related to meeting management, it’s definitely not boring because we we have Elizabeth and her team to guide us through the learning process. In this module, you’ll watch and learn from Elizabeth and her team. After completing Meeting Management, you’ll be able to plan and facilitate an effective meeting; summarize key points of an agenda item; and begin to develop strategies to help you to be better understood.

2.14 Week 2 Review9:46

Meet the Instructors

Wanda Huber
International Educator
Arizona State University Global Launch
Andrea Mürau Haraway
International Educator
Arizona State University, Global Launch
Jenny Young
International Educator
Arizona State University Global Launch

[MUSIC]

Hello, I'm happy to see that you've nearly finished another module of English for

Management and Leadership.

In this review lesson, we're going to put all the pieces of what you learned

together, so that you'll be prepared to write an agenda and

use language that can help facilitate an effective meeting.

To synthesize what we've learned,

we'll check in on Elizabeth as she plans an effective meeting.

Recently, Elizabeth has had some problems facilitating a successful meeting.

For example, in her last one, Jake talked so

much that a few people started checking their emails.

At that meeting,

Elizabeth was disappointed with the amount of work that was accomplished.

But you know Elizabeth, she learns from her mistakes, and

immediately she made a goal to improve the effectiveness of her meetings.

Based on the information covered in this module,

what document would you suggest she use to help her with this goal?

Let's see if you're thinking the same thing I am.

I'll give you a hint, the word begins and ends with the same letter.

It's an agenda!

One of the most important tools for facilitating an effective meeting.

So, to achieve her goal,

Elizabeth began by thinking about what she needed to accomplish and

the specific tasks she could accomplish during the meeting.

Then she planned three actionable tasks.

She planned one,

to communicate information about the upcoming move to their new offices.

Two, to get a consensus on a new Biodent toothpaste logo.

And three, explain how the Asia/Pac situation is being mitigated.

Elizabeth seems to be on the right track.

She also appears to have watched Andrea's lesson on writing and agenda.

In that lesson, Andrea described three common purposes for

meetings, authoritative, consensus, and consultative.

Do you remember what each of these purposes describe?

Which two of these purposes or objectives does Elizabeth use in her agenda?

Well, Elizabeth uses authoritative

when her purpose is to communicate information about the new offices.

And consensus, when she wants

to find out what the majority opinion is on the new logo choices.

Do you remember what the consultative purpose refers to?

It refers to a time when the leader wants input to help him or her make a decision.

When you know the intended purpose,

it helps to know when you've completed each assigned task.

It tells you it's time to push for closure.

I'm sure you remember this phrase from your previous lesson, to push for

closure is to call the task completed, for the time, and to ask, what's next?.

Who will be responsible for what?

And by when?

When you're ready to push for closure,

you should be ready to summarize the discussion.

In other words, to state the topic and the main point.

Let's think about Jake's presentation.

In the meeting, he answered the question,

what is being done to mitigate the Asia/Pac situation?

The topic he's going to discuss is the Asia/Pac situation and

the focus or main point, is how it's being mitigated.

If you were going to summarize his discussion, you would begin by saying

something like, The Asia/Pac situation is being mitigated in three stages.

Then, you would add, what those three stages are.

And finally, conclude with whatever will happen in the future.

The closure statement, for example, you might say something like, Jake, the who,

will update us, the what, in the next meeting, the when.

When you summarize individual action points on your agenda,

it ensures that everyone is on point.

It helps you remember, and

supports your ability to summarize the key points of the entire meeting.

Here's the sidenote, or a tip.

When you make a habit of summarizing small points as you go along,

it becomes easier to complete more complex summaries,

such as status reports and executive summaries.

Now lets get back to Elizabeth and what she did to plan an effective meeting.

After Elizabeth decided on her purpose,

she began making a list of the people who needed to attend the meeting.

She chose the best time and location, taking into account

the different time zones of her staff and their travel schedules.

Unfortunately, the best time for the meeting was when Jake was in China.

She considered requesting that he fly in for the meeting, but decided against it.

Instead, she asked Jake to attend a meeting remotely.

This indicates that Elizabeth believed Jake would be effective

presenting his topic in a conference call and in a short time.

[LAUGH] Do you think she's crazy?

What factors influence her decision?

Let's think back to the lesson on conference calling.

What information could have supported Elizabeth's decision?

Maybe length of time?

In our lesson, we learned that shorter meetings and

speaking times are more appropriate for conference calling.

Elizabeth may have also considered whether or not he'd be travelling.

Noisy airports are recipes for annoying conference calling experiences.

Although there aren't many dogs in airports, there are plenty of loud and

annoying sounds that would make hearing and understanding difficult on both ends.

Now, Elizabeth knew her decision was risky.

She had planned for Jake to speak for less than 10 minutes and for

the entire meeting to be over in 40 minutes.

She also knew that speaking for that length of time, with complicated content,

would be a challenge for Jake and for the other attendees.

However, she had an idea.

Before the meeting, Elizabeth directed Jake

to prepare a PowerPoint presentation that answered one question.

Here's his question.

What is being done to mitigate the Asia/Pac situation?

She tasked him with clarifying the answer to this question

and to do it in less than ten minutes.

Jake, of course, accepted the challenge.

Elizabeth requested that Jake send the PowerPoint presentation to everyone

on the agenda, and

requested that everyone who was scheduled to attend the meeting, review the slides.

I think the next time I call a meeting, I'm going to follow Elizabeth's lead.

How about you?

You'll be writing an agenda.

I encourage you to go to the discussion board and

join a discussion on agenda writing.

The forum is an open discussion.

However, here are some questions to help you get started.

Do you think the content of Elizabeth's agenda would be effective where you work?

Share formats that have worked and have not worked.

Share experiences.

What is the most appropriate amount of time, prior to the meeting,

to receive the agenda, and, or, to review the documents?

Give examples to explain your reasons.

Do you have a template for an agenda that facilitates productive and

effective meetings to share with your peers?

This concludes our review of module two.

Thank you for your commitment to English for Management and Leadership.

I wish you success in your upcoming peer-reviewed assignment.

See you in the next module.

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