Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between people of different cultures. Examine how the process of communication can be further complicated during interactions between people of different cultures. The topics of stereotypes, generalizations, communication styles, communication strategies, and communication orientations will be explored. Upon completing this course, you will be able to: 1. Explain the dimensions of intercultural interactions that add to conflict 2. Analyze the dynamics of intercultural interactions 3. Plan strategies for success in intercultural interactions
Case Study - Cultural Communication in Leadership
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Reviews
LB
Nov 14, 2016
Very good course a lot to learn specially with the globalization and working with different cultures is a really with tool for personal and company improvement.
IW
Feb 08, 2019
I took the TKI assessment in parallel with this course and I feel like a new person. So much of my previous experience makes sense to me now!
From the lesson
Dimensions of Intercultural Interactions and Conflict
In this module we will begin by examining the importance of understanding cultural differences. We will then define culture and distinguish between inter- and intra- cultural interactions.
Taught By
Najla DeBow
Instructor
Amit Kothari
Instructor