Module 2 - Service Management Terms (video 1 of 3)

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Skills You'll Learn

ITIL 4 Foundation topics, ITIL Terminogy

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NN

Dec 27, 2021

Great preparation, need corrections though for the final 2 exams. I am unable to double check the incorrect answers.

KP

Oct 7, 2021

I have studied this dedicatedly and I have cleared my external ITIL 4 certification. Wonderful Course Material

From the lesson

Key Concepts of Service Management

In this module, we will introduce service manage terms, discuss the key concepts of creating value with services, and the key concepts of service relationships.

Taught By

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    Sabrina Moore

    Instructor

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