ITIL® 4 Foundation Test Preparation is designed to introduce learners to the key concepts, terminology, and best practices for creating, and improving the quality of IT services across the IT organization. This class is focused on exam preparation. Through a series of self-paced learning, practice quizzes and exams, students become acquainted with ITIL terminology, and how it applies to the Service Value Lifecycle. This course requires 5 weeks at about 2-4 hours/week to complete.
Module 2 - VOCR Terms (video 2 of 3)
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Skills You'll Learn
ITIL 4 Foundation topics, ITIL Terminogy
Reviews
4.7 (767 ratings)
- 5 stars76.66%
- 4 stars19.81%
- 3 stars2.47%
- 2 stars0.52%
- 1 star0.52%
TC
Dec 16, 2021
I would like to un-enroll in this course, I have attempted to follow the directions and cannot get unenrolled. Please help.
PC
Jul 25, 2022
It was really a great course delivering foundational knowledge on Service Value Syatem and Four dimension model of ITIL.
From the lesson
Key Concepts of Service Management
In this module, we will introduce service manage terms, discuss the key concepts of creating value with services, and the key concepts of service relationships.
Taught By
Sabrina Moore
Instructor
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