ITIL® 4 Foundation Test Preparation is designed to introduce learners to the key concepts, terminology, and best practices for creating, and improving the quality of IT services across the IT organization. This class is focused on exam preparation. Through a series of self-paced learning, practice quizzes and exams, students become acquainted with ITIL terminology, and how it applies to the Service Value Lifecycle. This course requires 5 weeks at about 2-4 hours/week to complete.
Module 3 -Organizations/People and Information/Technology (video 1 of 2)
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Skills You'll Learn
ITIL 4 Foundation topics, ITIL Terminogy
Reviews
4.7 (758 ratings)
- 5 stars76.78%
- 4 stars19.65%
- 3 stars2.50%
- 2 stars0.52%
- 1 star0.52%
PC
Jul 25, 2022
It was really a great course delivering foundational knowledge on Service Value Syatem and Four dimension model of ITIL.
NN
Dec 27, 2021
Great preparation, need corrections though for the final 2 exams. I am unable to double check the incorrect answers.
From the lesson
The Four Dimensions of Service Management
This module introduces the Four Dimensions of Service Management, including organizations and people, information and technology, partners and suppliers, and value streams and processes.
Taught By
Sabrina Moore
Instructor
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