ITIL® 4 Foundation Test Preparation is designed to introduce learners to the key concepts, terminology, and best practices for creating, and improving the quality of IT services across the IT organization. This class is focused on exam preparation. Through a series of self-paced learning, practice quizzes and exams, students become acquainted with ITIL terminology, and how it applies to the Service Value Lifecycle. This course requires 5 weeks at about 2-4 hours/week to complete.
Module 6 - GP's Focus on Value and Start where you are (video 1 of 3)
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Skills You'll Learn
ITIL 4 Foundation topics, ITIL Terminogy
Reviews
4.7 (761 ratings)
- 5 stars76.74%
- 4 stars19.71%
- 3 stars2.49%
- 2 stars0.52%
- 1 star0.52%
PC
Jul 25, 2022
It was really a great course delivering foundational knowledge on Service Value Syatem and Four dimension model of ITIL.
NN
Dec 27, 2021
Great preparation, need corrections though for the final 2 exams. I am unable to double check the incorrect answers.
From the lesson
ITIL 4 Guiding Principles
This module summaries the seven guiding principles that represent an ethical approach used within organizations when adopting a service-management framework and adapting ITIL guidance to their needs.
Taught By
Sabrina Moore
Instructor
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