[MUSIC] We started this lesson with a dilemma involving the tennis pro and the airline pilot, how do these skills apply to that? Well, first let's start by figuring out what kind of interaction this is. It's a little bit of a deal, and a little bit of a dispute because you have a deal with the airline pilot and you'd like to come to a deal with your boss. If you can't come to a deal with your boss, you have a dispute. As you prepare to talk with your boss one more time, there are some things to think about. What are your boss's interests here? Is your boss's interest that you not give free lessons at the club or that you not give free lessons at all? Is your boss's interest that he did this and got caught and got into trouble, and so he's really sensitive about this whole thing? And he's wanting to make some sort of public issue out of it or does he have some other interest and can you uncover that? Does your boss have any interest in being perceived as fair and even handed or not? So, the more you understand about the boss's interest, the more likely you are to find an effective way through this. >> I'd talk to my boss and ask him or her about the fact that they apparently have taken advantage of the same opportunity. If the boss persists and says no you can't do it, Then I think you have, and if you want to keep working there, then I think you've gotta pay for your ticket that you've got. If you don't want to keep working there, then you could quit and go give the pilot lessons on your own. But I think that you have to do something. You can't just keep the free ticket and not give the lessons and succumb to your boss's wishes. >> In tennis pro and the airline pilot, in scene one, you are bartering a valuable resource of your company. Tennis pro times, lessons for tennis in exchange for free trip or free travel offered by your customer, a pilot with a major airline. Both of you are offering things that aren't yours to be offered. You can't sell something that's not yours. And this is as old as we've been trading, buying and selling things. This goes back to the Hammurabi Code of Babylonia, 1370 or so BCE. If you own it, you may be able to take it to market place to sell it but you can't sell someone else's goods or services. When I sell time, when I sell services, when I sell lessons at my tennis club I'm selling on behalf of my employer. We sell time and expertise, it's not mine to give away. Off the books transactions, and informal resopositry with a customer, the airline pilot, is a kind of bartering, that may be okay if it's my travel agency, if it's my airline, or if it's my tennis club. But it's not okay for my employees to engage in it because it's not yours to sell or buy. >> Either way whether you can negotiate something with your boss, or not, you still owe the airline pilot. So depending on your boss's interest, if your boss's interest is you not give free lessons at the tennis club, would it be appropriate for you to give a free lesson at a City park? Would that be possible? Or is there something else at issue? The more you find out about what your boss's interests are, the more likely you are to be able to work out something that leaves you both feeling okay about it, if not great, because you may still think he's a hypocrite. You still have an obligation to make it right with the airline pilot. And how you do that may be giving a lesson and it may mean paying for a lesson at the club. Either way, that's a deal you still have to honor. [MUSIC]
