[MUSIC] In the last video at the end of week one, we have outlined what are the different what are the different videos or what are the different topics we are going to discuss in this week. Let's just recap on what we are going to see in the next few videos. So remember, when we are talking about the consumer behavioral processes, we look at five different stages starting from need recognition, information search, evaluation of alternatives, purchase and post-purchase behavior. Now, in this upcoming videos, we are going to look at three different product categories. The first product category is groceries. Now what is a category like groceries, purchase behavior look like? So a groceries category is usually purchased frequently, it has low involvement, as well as the decisions which consumers make are much more simplified. The next category is called electronics. Now under electronics, the purchases are much less frequent. They are much more high involvement because they are big ticket purchases and the decision making is also much more complicated. The last category is somewhere intermediate, think about clothing purchases. Now the five different stages of consumer behavior which we talked about that is the need recognition, information search, evaluation of alternatives, purchase and post purchase these five stages differ quite significantly under different product categories. For example if you think about groceries a process like need recognition is of course much more important, but things like evaluation of alternatives or pst purchase evaluation may not be that important why? Because grocery is something which is entirely need based. If you need a particular bottle of milk you just go to your neighborhood grocery store and purchase the bottle of milk or the brand of milk which you usually purchase. On the other extreme, if you're looking at purchasing a electronic item, something like a laptop that decision because it's so much involved, you need to look at what are the different alternatives which are available. What are the different brands? What kind of characteristic are there in a particular brand of a laptop? And then only you can make your purchase decision. Again, in this kind of product category like electronics, your post-purchase evaluation will also be very important. Because you need to use that let up before making any judgement. Somewhere intermediate category, like clothing, the decision is not that involved but at the same time, you need to look at the different alternatives which are available. Now as we go through these different stages of the decision making process of the consumer, information search is probably one of the critical ones. Why is information search so much important? Because need to spend a lot of time going through the different information which is available, or made available, by the companies who sell the products. So, firms do a lot of market research, in order to understand their competition, their overall market situation, what kind of pricing they're going to follow, what kind of distribution strategy they're going to follow, and so on. As a consumer you have probably, access to some of this market research and you use this market research to gather all the information about the product you're going to purchase before actually making the purchase decision. And that's basically, is the feature of the next videos we are going to do with our fictional consumer Tiffany and you'll see how these digital stages work, thanks a lot. [MUSIC]