[SOUND] There is an old story in our country, probably something like 50 years old. It comes from the management consultants in business, where a CEO had a big meeting with another CEO trying to sell a computer system. In the end of the day, he looked in the eyes of the CEO and said, are you a Doberman or a Poodle? And actually, he got the deal. In marketing, there is a basic idea that we can separate consumer goods from industry goods. We call business to consumer marketing versus business to business marketing. Business to business marketing is usually long term relationships. Huge amount of people involved, big technology discussions, big money involved and the person buying. It's actually not the person, it's a role, a CFO, a CEO, a head of purchasing or whatever. Buying an Airbus versus a Boeing is a typical example of what we mean when we say business to business marketing. Business to consumer marketing on the other hand, is really short term relationships. Not that long negotiations and normally, not that technology complicated, and few people involved. And at that situation, we'd actually sell to an individual, a person, my mother, Henrik, Martin. A typical case of business to consumer marketing is actually selling Coca-Cola versus Pepsi. How come you did buy a Coke instead of a Pepsi yesterday? Or how come you utilize Spotify instead of Tidal as a music service in your app? In general, we can divide the marketing world in these two different directions. In averaged they fit, but not always. When he said to the big CEO at the company, are you a Doberman or a Poodle? It was actually utilizing traditional business to consumer rhetorics in a field of business to business marketing, because of course, we're always people. So in theory, there's a difference between business to business, and business to consumer. But it's not to take for granted that theory is the same thing as reality. But in average, it would be a good thing knowing when saying something like that or not. The CEO that did it, he actually knew that he was breaking a traditional rule. He was a good salesman, he was an experienced person. In average, I would suggest not doing that until you know what you're doing. Let's focus a little bit more on business to business marketing. Buying a radio station from a different kind of a telecom operator, or actually a telecom operator buying a certain radio based station would be a long time process. Huge amounts of different kind of technologies to discuss, meaning that the product is actually not fixed. When we talk about a Coke, a Coke is a Coke. It's not up to discussion how the Coke should look, how it should be delivered, in what currency we should pay it, etc, etc. And on average, I decide. There's no gatekeeper, there's no family around deciding whether I could buy a Coke or not. But coming back to the radio base station, normally, there's a lot of people that need to be involved. A person at purchasing, a CFO, discussing the currency, the delivery time, how to deliver. So in a business to business situation, it's already complicated to know who is actually the one deciding. That person or actually that role is what we normally marketing called a gate keeper. It's a person that controls the decision, that maybe in the end of the day the size whether they should go for it or not. Focusing a little bit more on business to consumers instead, buying a Coke at a shop downtown. How to? How to? How to convince a person to do that? Well here, we find a normal advertising word. Advertising matters when it comes to business to consumer in average. Of course, we could find advertising in the business to business world too. But normally, we find it when it comes to quick goods. Your feelings do matter whether you buy a Coke or a Pepsi, I guess. But I'm not sure when the feelings matter that much when you buy a radio base station. Price matters, if I give you discount you might buy two Coke instead of one. If I give you a discount trying to sell a radio base station not likely I'll sell two, either you want one or you don't. Nowadays, the differences between business to consumer and business to business are getting more and more blurred. And mainly because of technology, we'll find more and more influences from the business to consumer world into the business to business world. Relations, relationships, in what kind of world do they matter? Well of course, it does matter, if I have a restaurant and I know you and you know me. Most likely you'll buy from my restaurant instead of somebody else. But in business to business situation, the long-term relationships in terms of, you know what we can deliver, you have experience from our company, you know that we are tech savvy, etc, do matter. So in a business to business situation long term relationships in average are more interesting to have versus working at a restaurant. In the end of the day, I hope you're a Doberman. [SOUND]