This video is intended to describe for you how to specify a performance measure,
and identify some common data sources for measurement.
To begin, one needs to decide what is the level of performance that one hopes to measure?
On this slide I've listed a number of
different levels of analysis of performance measures.
These are ordered generally by the smallest
to the largest with some gray area there in the middle.
So, it's most micro one could measure the performance of an individual clinician.
A step up from now would be a group of clinicians.
So that might be a practice group of 10 clinicians, 15 clinicians.
A step up from that would be facilities,
things like hospitals, skilled nursing facilities.
A step up from that would be
an accountable care organization or an integrated delivery system.
A step up from that would be a health plan level.
And at the most macro level of performance,
one can measure the health of a population.
In addition to the levels of performance,
one also needs to think about the types of performance measurements scores,
and performance measures can actually take on many different forms.
One type is adherence rates.
And this is what I think most people commonly
think of when they think of performance measures.
An example this would be that 83 percent of heart attack patients,
received an aspirin of their arrival at the hospital.
Another way of measuring performance is counts.
This I think is really useful and helpful when you're looking at things
such as never events or serious reportable events,
things that don't happen very often and for which a
actual a single count might be a meaningful way of tracking performance.
So, 15 patients had surgery performed on the wrong body part.
The third way of looking at performance would be a composite scores.
These can be things like star ratings, letter grades.
And this may be some sort of assessment of care of
quality for either cost or a particular condition.
When one thinks about specifying a performance measure,
one typically thinks of having to define a numerator and a denominator.
My guidance to you which seems counter intuitive to a lot of folks
is start with defining the denominator first.
In specifying the denominator,
you're actually identifying what is the population of interest.
For example, you might define the denominator is the number of
diabetic patients who had a health care encounter in the last 12 months.
Denominators in particular are in important in understanding and interpreting the data.
So it's very important that you're careful to use the appropriate denominator.
If you don't select the correct denominator,
you may under or overstate performance.
For example, if you wanted to calculate the percentage of diabetic patients
with low density lipoprotein below 100,
you'd want your denominator to be the number of diabetic patients with an LDL test,
not just the number of diabetic patients.
So the numerator reflects the desired performance or the performance that's desirable,
things such as patient survival or did
the patient receive aspirant at arrival to the emergency department.
So there may be appropriate times to actually
exclude certain populations from your measure.
And I'm going to outline for you some reasons you
may want to have exclusions for your performance measure,
and reasons you may want to consider not having exclusions.
In terms of reasons you might want to have exclusions is exclusions allows you
to narrow the target population to a more homogeneous subgroup.
So, if you wanted to look at a very targeted population,
you may, you know,
exclude certain patients from that subgroup.
There also may be certain situations
that are seen as being outside of the provider's control.
For example if a patient leaves the hospital against medical advice,
it's often considered that, you know,
what happens to the patient in terms of their outcomes may not
necessarily be attributable to
the performance of what was the care that was provided in the hospital.
Reasons you may want to limit your exclusions is
exclusions are often used as a method to weed out more difficult cases.
So you want to make sure that you aren't necessarily trying to
eliminate those cases that are difficult to achieve good performance.
Also if you have too many exclusions,
you can actually make the measure really difficult to understand or apply.
So you do want to be careful with how many exclusions that you have,
and be thoughtful about why you're using those exclusions.
One of the common questions I receive from health care providers is how do
you ensure that my outcome measures are fair?
Health care providers often feel that their patients are
sicker than patients that are seen by other providers,
and they want to make sure that they aren't penalized for the acuity of their patients.
There's really three approaches for
addressing this issue of fairness and outcome measures.
We don't necessarily put much focus on fairness as it
relates to structural measures and process measures,
as those are typically independent of patient acuity.
So one approach that we often use for assuring
fairness and outcome measures is this idea of risk adjustment.
This is where we use statistical methods to "level the playing field"
and quote by adjusting for the effects of
patient characteristics that may vary across providers.
Some examples of patient characteristics include age,
gender, the patient's medical history,
maybe the patient's comorbid illnesses,
their behavioral and social factors,
as well as other factors.
