In this course, you will be able develop a systems view for patient safety and quality improvement in healthcare. By then end of this course, you will be able to: 1) Describe a minimum of four key events in the history of patient safety and quality improvement, 2) define the key characteristics of high reliability organizations, and 3) explain the benefits of having strategies for both proactive and reactive systems thinking.
First Order and Second Order Problem Solving
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Skills You'll Learn
Patient Care, Systems Thinking, Quality Improvement
Reviews
4.8 (1,143 ratings)
Aug 6, 2021
Very good course. This course provides useful basic information about quality and safety in healthcare. The course content is very clear so it is easy to understand. Thank you so much...
Aug 13, 2018
the course content was very clear and organized\n\nthe lecturer was great. take my attention form the beginning to the end\n\nmaybe it needs only to add some case studies videos
From the lesson
Applying a Systems Lens to Healthcare
In this module, you will learn the basics of systems thinking and then apply these to a healthcare setting. At the end of this module, you will be able to 1) explain the basic components of a system, 2) differentiate first order problem solving and second order problem solving, 3) explain the benefits of having strategies for both proactive and reactive systems thinking.
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