Lecture 2-1.1 Importance of Services (Part 1)

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Skills You'll Learn

Lean Six Sigma, Process Improvement, Six Sigma, Analysis Of Variance (ANOVA)

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GA

Oct 1, 2017

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Great course . Thanks Gopi Sir for this wonderful presentation . Anova and regression concepts - were not completely clear,, rest all concepts were very clear and concise.

AS

May 15, 2017

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This kind of quality and depth is what courses on Coursera should strive for.\n\nGopesh is extremely knowledgeable and likable; really enjoyed the learning opportunity!

From the lesson

Module 2: Service Operations Management

Taught By

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    Udatta Palekar

    Associate Professor

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