3.3 Case Study

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From the course by University of California, Irvine

Initiating and Planning Projects

6042 ratings

University of California, Irvine

Initiating and Planning Projects

6042 ratings

Course 1 of 4 in the Specialization Introduction to Project Management Principles and Practices

The courses in the Introduction to Project Management Principles and Practices Specialization are a recommended precursor to UCI's Applied Project Management Certificate. Successful projects require careful upfront planning. In this course, you’ll learn the key roles and responsibilities of the project manager and project team. You’ll also learn to answer some key questions upfront to help you meet project objectives: What will this project accomplish? Why is this project important? Who benefits from this project? How will we plan for successful outcomes? Upon completing this course, you will be able to: 1. Identify the key characteristics of a project 2. Identify primary project constraints 3. Define the role and responsibilities of the project manager 4. Identify Project Organizational Structures 5. Understand the definition of a Project Stakeholder 6. Identify project stakeholders 7. Identify information needs of the project stakeholders 8. Define responsibility for managing stakeholder and controlling stakeholder engagement 9. Define the purpose of using a project charter 10. Summarize the key elements of a project plan 11. Identify common sources of conflict within a project environment 12. Describe the difference between authority and influence

From the lesson

Get to Know your Stakeholders

In this module, we will understand the definition of a project stakeholder, identify who they are, identify their information needs, and define responsibility for managing stakeholders and controlling their engagement.

3.1 Lecture8:46

3.3 Case Study2:49

Bonus Video: A Stakeholder Story10:48

Meet the Instructors

Margaret Meloni, MBA, PMP
Instructor, University of California, Irvine Extension

[MUSIC]

You are the project manager for project A.

Project A is considered to be of strategic importance to your organization.

When project A is completed,

you will release a new product to your customers that will be innovative.

Research has shown that there is a high demand for this product and,

if you are quick enough, your company will be the first to have it on the market.

Because this project is so important, and requires the complete attention of

resources, the project selection committee followed your advice and

set up a projectized organization.

All project team members, including you, are 100% dedicated to the project.

You have three team members who each have significant roles on the project.

They each either represent an area of expertise or the voice of the customer.

It would be difficult to state that any one of these resources was more important

than the other.

In fact, they really need to work well together so

that each of their work really ties well nicely.

After all, the goal is to release this highly innovative and

highly sought after product as quickly as possible, and to capture the market for

this product within three months after the product is released.

Two of the three key team members have worked together for several years.

They have a close relationship.

They're not only coworkers, they are good friends.

The third resource is new to the company.

In fact, she was hired because she brought expertise that your company did not have.

She's excellent at her job, and you are glad she's part of the team.

You notice that the other two do not always include her in their discussions

about the product.

They do not appear to be purposefully rude, but they typically turn to

one another to discuss and debate various aspects of the product and project.

There are times when she should be involved in the discussion, but

she does not jump in.

What do you think you should do?

There are people who would choose A, B, or C.

Some thoughts.

This is an important project where time is of the essence and

there is quite a bit at stake.

To choose A and do nothing could mean that important opinions and

information from the newer employees will not be heard.

We might not have the luxury of letting time take its course.

To choose B could cause the two co-workers, who are friends,

to feel like they're are in trouble.

Of course, you would be as tactful as possible, but

they might feel a bit resentful.

To choose C would mean you are proactively reminding everyone of their roles and

participation, right at it happens and with everyone present.

C is a good first step.

[SOUND]

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