Checksheets

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From the course by University System of Georgia

Six Sigma Principles

334 ratings

University System of Georgia

Six Sigma Principles

334 ratings

Course 1 of 4 in the Specialization Six Sigma Yellow Belt

This course is for you if you are looking to learn more about Six Sigma or refresh your knowledge of the basic components of Six Sigma and Lean. Six Sigma skills are widely sought by employers both nationally and internationally. These skills have been proven to help improve business processes and performance. This course will introduce you to the purpose of Six Sigma and its value to an organization. You will learn about the basic principles of Six Sigma and Lean. Your instructors will introduce you to, and have you apply, some of the tools and metrics that are critical components of Six Sigma. This course will provide you with the basic knowledge of the principles, roles, and responsibilities of Six Sigma and Lean. Every module will include readings, videos, and a quiz to help make sure you understand the material and concepts that are studied. You will also have the opportunity to participate in discussions and peer review exercises to give you the opportunity to apply the material to your daily life. Our applied curriculum is built around the latest handbook The Certified Six Sigma Handbook (2nd edition) and students will develop /learn the fundamentals of Six Sigma. Registration includes online access to course content, projects, and resources but does not include the companion text The Certified Six Sigma Handbook (2nd edition). The companion text is not required to complete the assignments. However, the text is a recognized handbook used by professionals in the field. Also, it is a highly recommended text for those wishing to move forward in Six Sigma and eventually gain certification from professional agencies such as American Society for Quality (ASQ).

From the lesson

Quality Tools and Six Sigma Metrics

In this module Dr. Bill Bailey will introduce you to the different types of quality tools as well as important Six Sigma metrics that can be used throughout the DMAIC process. Quality tools and metrics are a critical tool for process improvement. This module will introduce you to some of the most common quality tools as well as the most important Six Sigma metrics.

Introduction to Quality Tools2:02

Pareto Charts4:56

Cause and Effect Diagrams7:31

Flow Charts and Process Mapping6:09

Checksheets4:46

Scatter Diagrams6:05

Meet the Instructors

Bill Bailey, PhD
Assistant Professor of Industrial Engineering
Department of Systems and Industrial Engineering
Gregory Wiles, PhD
Interim Chair and Assistant Professor
Department of Systems and Industrial Engineering
David Cook, PhD
Assistant Professor of Mechanical Engineering Technology
Department of Mechanical Engineering Technology
Christina Scherrer, PhD
Professor of Industrial Engineering
Department of Systems and Industrial Engineering

Checksheets are simple and flexible tools for collecting data.

When you begin in an improvement project,

you may find that you don't have any of the data you need.

The checksheet is a simple, quick and usually temporary tool for

collecting the initial data that you need to get started.

There is no single checksheet form that can be used on all applications.

Therefore, the design of the form must be customized to the type of data that's to

be evaluated.

You can use checksheets to count or measure defects,

complaints, phone calls or many other things.

There are three main types of checksheets.

Recording checksheets when you enter accounts or measurement data.

Checklists which are written reminders and the measles charts which can

be used to identify the physical location of defects or other issues.

An example of a checksheet is shown here.

It's based on the method that customers use to make a complaint.

Complaints are received in four different ways.

By letter to a post office box, by calling a toll free 800 phone number.

By email to a special email address,

by walking into the store and complaining to a customer service representative.

Each time one these events happens,

a corresponding mark is made in the appropriate row.

This table summarizes how complaints

were received during the past week.

The total number of complaints is 25.

We can calculate the percentages as follows.

There were three written complaints.

3 divided by 25 equals 0.12.

We can multiply that by 100 to obtain the percentage.

Repeat this for each row.

An analysis of complaint methods like this might help you to start analyzing

stuffing needs.

This is another example of a recoding checksheet.

This one is used to record the measured time to resolve a help desk issue.

If a call lasts less than a minute,

a mark is made in the first row in the calls column.

If it's more than one minute but less than two,

the mark is made in the second row in the calls column and so on.

It's always a good idea to include important information about the process.

The location, area, shift and who was involved.

This can be done at the top of the checklist.

If you've ever made a grocery list, you've made a checklist.

Pilots routinely use checklist to make sure that nothing important is forgotten.

They are also used in areas such as housekeeping at a hotel or

in medical procedures.

Whenever there's a complex or

delicate procedure, a checklist will help prevent errors.

A measles chart is a physical representation of something of interest.

This can be an accurate drawing or rough sketch.

The idea is to make a mark on the drawing each time you find a defect and

to make that mark in the same location on the drawing as the actual defect.

In this case, we have a drawing of a bumper with several X marks to indicate

where defects have occurred.

It's also possible with the measles chart record more than one type of defect.

And with every type

of checksheet you can separate data by shift or by different production lines.

Before you collect any data,

even when something simple like a checksheet you should make a plan.

You should know which data you want, how and

who is going to collect it and what you think you will do with it.

The data collection plan does not have to be complicated.

Just create some columns and list the answers to these questions.

Checksheets are a simple way to collect data that is not otherwise available.

They're quick, flexible and can be customized to suit your needs.

When you don't have any of the data that you need,

this might be a good place to start.

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