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3.1.1 Aggression against ambulance personnel due to expectations exceeding capacity

This module will inform you of the the general security challenges that ambulance and prehospital services face in situations of armed conflict or other emergencies. Unfortunately, challenges also include targetted attacks or threats of violence against the ambulance and prehospital. Direct and indirect attacks may be carried out by arms carriers, but also by the local communities themselves. Through the following chapters, we will try to understand some of the reasons behind such threats and attacks, as well as present you with some solutions that the service providers can implement to reduce risks and the impact that threats and attacks may have on the service providers and the people they seek to help. It should be noted that these solutions and good practices have to be considered up against the context in which they are to be implemented. What works in one country or area, may not be as relevant in another.

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