Amazon Web Services
AWS Cloud Support Associate Professional Certificate
Amazon Web Services

AWS Cloud Support Associate Professional Certificate

Launch your career in cloud computing. . Build job-ready skills and gain credentials to go from beginner to job-ready in 4 months or less. No degree or prior experience required.

Oksana Hoeckele
Alex G.
Russell Sayers

Instructors: Oksana Hoeckele

Top Instructor

2,750 already enrolled

Included with Coursera Plus

Earn a career credential that demonstrates your expertise
4.9

(72 reviews)

Beginner level

Recommended experience

3 months
at 10 hours a week
Flexible schedule
Learn at your own pace
Earn a career credential that demonstrates your expertise
4.9

(72 reviews)

Beginner level

Recommended experience

3 months
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Analyze customer feedback and experiences to provide insights to internal teams for improving services.

  • Master advanced troubleshooting techniques to develop unique solutions tailored to customer needs.

  • Develop strategies to drive and optimize customer communication during critical events.

  • Implement processes to efficiently track, prioritize, and analyze customer technology incidents and problems.

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English
Recently updated!

May 2024

See how employees at top companies are mastering in-demand skills

Placeholder

Prepare for a career in Information Technology

  • Receive professional-level training from Amazon Web Services
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Amazon Web Services
Placeholder

Get exclusive access to career resources upon completion

  • Resume review

    Improve your resume and LinkedIn with personalized feedback

  • Interview prep

    Practice your skills with interactive tools and mock interviews

  • Career support

    Plan your career move with Coursera's job search guide

¹Based on Coursera learner outcome survey responses, United States, 2021.

Placeholder

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

Placeholder

Professional Certificate - 7 course series

Introduction to Information Technology and AWS Cloud

Course 16 hours4.8 (225 ratings)

What you'll learn

  • Gain a foundational understanding of how computers work

  • Learn how computers talk to each other to exchange data

Skills you'll gain

Category: Cloud Computing Security
Category: Project Management
Category: Data Analysis
Category: Information Technology
Category: Cloud Computing

AWS Cloud Technical Essentials

Course 226 hours4.8 (5,221 ratings)

What you'll learn

  • Describe terminology and concepts related to AWS services   

  • Articulate key concepts of AWS security measures and AWS Identity and Access Management (IAM)    

  • You will learn to distinguish among several AWS compute services, including Amazon EC2, AWS Lambda, and Amazon ECS.

  • Understand AWS database and storage offerings, including Amazon Relational Database Service (Amazon RDS), Amazon DynamoDB, and Amazon S3.    

Skills you'll gain

Category: Interviewing
Category: Career Building
Category: Architecture Evaluation
Category: Resume Best Practices
Category: Troubleshooting

What you'll learn

Skills you'll gain

Category: Application Development
Category: Python
Category: Automation Scripting
Category: AWS Lambda
Category: Serverless Architectures

What you'll learn

Skills you'll gain

Category: AWS Identity and Access Management
Category: Networking on AWS
Category: Cloud Computing
Category: AWS Management Console
Category: aws security

Automation in the AWS Cloud

Course 58 hours4.8 (35 ratings)

What you'll learn

Skills you'll gain

Category: Communication
Category: communication
Category: Operating Systems
Category: Networking
Category: operating systems
Category: DevOps
Category: infrastructure
Category: networking
Category: Infrastructure
Category: devops

What you'll learn

  • Introductory level Python programming and Python packages

  • Explain the different roles in an organization building software

Skills you'll gain

Category: Software Testing
Category: Continuous Integration
Category: Application Programming Interfaces (API)
Category: security
Category: Automation

What you'll learn

Skills you'll gain

Category: Cloud Security
Category: Problem-solving
Category: Networking
Category: Collaboration
Category: Problem-Solving
Category: Programming

Instructors

Alex G.
Amazon Web Services
9 Courses56,569 learners
Russell Sayers
Amazon Web Services
15 Courses96,394 learners
Morgan Willis
Amazon Web Services
26 Courses773,213 learners

Offered by

Why people choose Coursera for their career

Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

New to Cloud Computing? Start here.

Placeholder

Open new doors with Coursera Plus

Unlimited access to 7,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription

Advance your career with an online degree

Earn a degree from world-class universities - 100% online

Join over 3,400 global companies that choose Coursera for Business

Upskill your employees to excel in the digital economy

Frequently asked questions