About this Professional Certificate

This 5-course certificate, developed by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work in a small business or at a global company like Google. The program is part of Grow with Google, a Google initiative to help create economic opportunity for all. Learn more. Upon completion of the certificate, you can share your information with top employers like Cognizant, GE Digital, Hulu, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, Sprint, TEKSystems, Veterans United Home Loans, Walmart and their subsidiaries, and of course, Google. You can also earn a CompTIA and Google dual credential when you complete the Google certificate and pass the CompTIA A+ certification exams. Through a mix of video lectures, quizzes, and hands-on labs and widgets, the program will introduce you to troubleshooting, customer service, networking, operating systems, system administration and security. You’ll hear from Googlers with unique backgrounds whose own foundation in IT support served as a jumping off point for their careers. By dedicating ~5 hours a week, you can complete in under six months. Completing the program can earn you up to 12 college credits, the equivalent of 4 associate degree-level courses. Learn more in the FAQs below. If you’re interested in building on your IT foundations, check out the Google IT Automation with Python Professional Certificate.
Shareable Certificate
Earn a Certificate upon completion
100% online courses
Start instantly and learn at your own schedule.
Flexible Schedule
Set and maintain flexible deadlines.
Beginner Level
English
Subtitles: English, Spanish, Portuguese (Brazilian), Arabic, French, Russian...
Shareable Certificate
Earn a Certificate upon completion
100% online courses
Start instantly and learn at your own schedule.
Flexible Schedule
Set and maintain flexible deadlines.
Beginner Level
English
Subtitles: English, Spanish, Portuguese (Brazilian), Arabic, French, Russian...

There are 5 Courses in this Professional Certificate

Course1

Course 1

Technical Support Fundamentals

4.8
stars
50,125 ratings
13,010 reviews
Course2

Course 2

The Bits and Bytes of Computer Networking

4.7
stars
19,516 ratings
4,519 reviews
Course3

Course 3

Operating Systems and You: Becoming a Power User

4.7
stars
11,086 ratings
2,106 reviews
Course4

Course 4

System Administration and IT Infrastructure Services

4.7
stars
9,173 ratings
1,721 reviews

Offered by

Placeholder

Google

Frequently Asked Questions

More questions? Visit the Learner Help Center.