This is your path to a career in IT. In this program, you’ll learn in-demand skills that will have you job-ready in less than 6 months. No degree or experience required.

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113,283 ratings

Google Career Certificates
Top Instructor

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Offered By

Google IT Support Professional CertificateGoogle

What you will learn

Gain skills required to succeed in an entry-level IT job

Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service

Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging

Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

Skills you will gain

Debugging
Encryption Algorithms and Techniques
Customer Service
Network Protocols
Cloud Computing
Binary Code
Customer Support
Linux
Troubleshooting
Domain Name System (DNS)
Ipv4
Network Model

About this Professional Certificate

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Prepare for a career in the high-growth field of IT, no experience or degree required. Get professional training designed by Google and get on the fast-track to a competitively paid job. There are 340,500 U.S. job openings in IT and a $50,800 average entry-level salary in IT support.¹ Over 5 courses, learn in-demand skills that prepare you for an entry-level job. At under 10 hours per week, you can complete the certificate in less than 6 months. Upon completion, you can directly apply for jobs with Google and over 130 U.S. employers, including Walmart, Best Buy, and Astreya. Since the IT Support Certificate launched in 2018, 82% of graduates have reported a positive career outcome like a new job, promotion, or raise within 6 months.² This program also prepares you for the CompTIA A+ exams, the industry standard certification for IT—you’ll earn a dual credential when you complete both. This program is ACE® approved—when you complete, you can earn up to 12 college credits, the equivalent of 4 associate degree-level courses. If you’re interested in building on your IT foundations, check out the Google IT Automation with Python Professional Certificate. Check out all Google Career Certificates here. Now $39 (save $10)! ¹Burning Glass: Labor Insight (Last 12 Months: 2/1/20 - 1/31/21) ²Coursera Learner Outcome Survey, all time for Google IT Support Certificate. Data is collected via on-platform surveys or email and is cumulative from 1/18 - 1/21.

Applied Learning Project

This program includes over 100 hours of instruction and hundreds of practice-based assessments, which will help you simulate real-world IT support scenarios that are critical for success in the workplace.

The content is highly interactive and exclusively developed by Google employees with decades of experience in IT.

Through a mix of videos, assessments, and hands-on labs, you’ll be introduced to troubleshooting, customer service, networking, operating systems, and security — foundational IT skills required for an entry-level job.

Your skills will include: Network protocols, cloud computing, Windows operating system, Linux command line, systems administration, encryption algorithms and techniques, and more.

Learn concrete skills that top employers are hiring for right now.

Shareable Certificate

Earn a Certificate upon completion

100% online courses

Start instantly and learn at your own schedule.

Flexible Schedule

Set and maintain flexible deadlines.

Beginner Level

No degree or prior experience required

Approximately 6 months to complete

Suggested pace of 10 hours/week

English

Subtitles: English, Arabic, French, Portuguese (European), Italian, Portuguese (Brazilian), Vietnamese, German, Russian, Spanish

Shareable Certificate

Earn a Certificate upon completion

100% online courses

Start instantly and learn at your own schedule.

Flexible Schedule

Set and maintain flexible deadlines.

Beginner Level

No degree or prior experience required

Approximately 6 months to complete

Suggested pace of 10 hours/week

English

Subtitles: English, Arabic, French, Portuguese (European), Italian, Portuguese (Brazilian), Vietnamese, German, Russian, Spanish

What is a Professional Certificate?

Build the Skills to Get Job Ready

Whether you’re looking to start a new career, or change your current one, Professional Certificates on Coursera help you become job ready. Learn at your own pace, whenever and wherever it’s most convenient for you. Enroll today and explore a new career path with a 7 day free trial. You can pause your learning or end your subscription at any time.

Hands-On Projects

Apply your skills with hands-on projects and build a portfolio that showcases your job readiness to potential employers. You'll need to successfully finish the project(s) to earn your Certificate.

Earn a Career Credential

When you complete all of the courses in the program, you'll earn a Certificate to share with your professional network as well as unlock access to career support resources to help you kickstart your new career. Many Professional Certificates have hiring partners that recognize the Professional Certificate credential and others can help prepare you for a certification exam. You can find more information on individual Professional Certificate pages where it applies.

There are 5 Courses in this Professional Certificate

Course1

Course 1

Technical Support Fundamentals

4.8

stars

100,076 ratings

•

25,085 reviews

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.

By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting

Course2

Course 2

The Bits and Bytes of Computer Networking

4.7

stars

34,226 ratings

•

7,798 reviews

This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.

By the end of this course, you’ll be able to: ● describe computer networks in terms of a five-layer model ● understand all of the standard protocols involved with TCP/IP communications ● grasp powerful network troubleshooting tools and techniques ● learn network services like DNS and DHCP that help make computer networks run ● understand cloud computing, everything as a service, and cloud storage

Course3

Course 3

Operating Systems and You: Becoming a Power User

4.7

stars

19,918 ratings

•

3,847 reviews

In this course -- through a combination of video lectures, demonstrations, and hands-on practice -- you’ll learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware.

By the end of this course you’ll be able to: ● navigate the Windows and Linux filesystems using a graphical user interface and command line interpreter ● set up users, groups, and permissions for account access ● install, configure, and remove software on the Windows and Linux operating systems ● configure disk partitions and filesystems ● understand how system processes work and how to manage them ● work with system logs and remote connection tools ● utilize operating system knowledge to troubleshoot common issues in an IT Support Specialist role

Course4

Course 4

System Administration and IT Infrastructure Services

4.7

stars

17,185 ratings

•

3,228 reviews

This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running. We’ll deep dive on cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You'll also learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, you’ll learn how to recover your organization’s IT infrastructure in the event of a disaster.

By the end of this course you’ll be able to: ● utilize best practices for choosing hardware, vendors, and services for your organization ● understand how the most common infrastructure services that keep an organization running work, and how to manage infrastructure servers ● understand how to make the most of the cloud for your organization ● manage an organization’s computers and users using the directory services, Active Directory, and OpenLDAP ● choose and manage the tools that your organization will use ● backup your organization’s data and know how to recover your IT infrastructure in the case of a disaster ● utilize systems administration knowledge to plan and improve processes for IT environments

Instructor

Google Career Certificates
Top Instructor

2,707,962 Learners

68 Courses

Offered by

Google

Google Career Certificates are part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses.

Frequently Asked Questions

What is the refund policy?
If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.
Can I just enroll in a single course?
Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate, or you can audit it to view the course materials for free. When you subscribe to a course that is part of a Certificate, you’re automatically subscribed to the full Certificate. Visit your learner dashboard to track your progress.
Is this course really 100% online? Do I need to attend any classes in person?
This course is completely online, so there’s no need to show up to a classroom in person. You can access your lectures, readings and assignments anytime and anywhere via the web or your mobile device.
What is IT support?
Businesses, nonprofits, school systems, and government organizations all rely on technology. Computers break, systems fail, phones die—when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving, and providing great customer service along the way. This includes setting up computers for users within an organization, overseeing computer systems, and debugging whenever a problem arises. A job in IT can mean in-person or remote help desk work in a range of organizations across many different industries.
Why start a career in IT?
With entry-level jobs in IT fetching an average salary of $50,800 per year, this field is extremely lucrative with a high potential for growth. In the U.S., there were over 86,500 open entry-level IT support roles in 2020, and jobs in this field are projected to grow 8% between 2019 and 2029—faster than the average of all other occupations. Basic IT skills will position you to secure an introductory-level role, and from then on, the opportunities are endless. The stackability of these skills means that after gaining a baseline level of knowledge through the Google IT Support program, it is easy to pick up more advanced skills.
What background knowledge is necessary?
None! Whether you’re completely new to the job field or have had some exposure, a Google Career Certificate is the right program for you.
Do I need to take the courses in a specific order?
We highly recommend taking the courses in the order presented, as the content builds on information from earlier lessons.
Which jobs does this program prepare for?
The jobs available for this particular skill set include help desk technician, systems analyst, support specialist, database administrator, IT technician, computer user specialist, and many more.
What kind of companies hire IT Support professionals?
Nearly every company whose employees use computers has a need for IT Support professionals. The majority of IT support positions do not require a college degree, but they do require prior experience. This certificate will give learners the training and experience they need to get a job in tech.
What will I be able to do upon completing the professional certificate?
Google Career Certificates are designed to prepare you for an entry-level role in job fields like IT support, data analytics, project management, or UX design - whether that’s doing in-person or remote work, at a small company or a large enterprise organization. Upon completion of the certificate, you will have the option to share your information with top U.S. employers that are hiring entry-level professionals, like Cognizant, H&R Block, Hulu, JM Smucker, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, TEKSystems, UPMC, Veterans United Home Loans, Walmart and of course, Google. Currently, access to jobs in the employer consortium is only available to those eligible to work in the U.S., but it is expanding to India, Europe, and other regions soon.
What resources will be available to help with the job search process?
In addition to expert-led training and hands-on projects designed to prepare you for a job, you'll get access to interview tips, mock interviews and resume building workshops, career coaching sessions and more. You'll also be able to connect with over 130 U.S. employers who are searching for candidates who have completed a Google Career Certificate.
Why did Google create this program?
Google had long faced an issue that many other companies also contend with: they had open IT Support roles, and not enough qualified candidates to fill them. So they built and tested a training program to provide pathways to jobs in technical support at Google, for people with no college degree or experience. In 2018, Google launched the IT Support Career Certificate, so that this training could be available to everyone. Since then, thousands of people have completed the program, making it the top professional certificate program on Coursera. 82% of U.S. program graduates report a positive career outcome within 6 months of completion, such as getting a new job, promotion or raise.
When Google saw the positive impact this program was having on people all over the world, they wanted to expand into additional fast-growing, high-paying career fields – Project Management, Data Analytics and UX Design. These certificates, built and taught by Google, are designed to prepare people from all backgrounds for jobs where there is great demand for qualified candidates. Like the IT Support Certificate, no degree or relevant experience is required, and at the completion of the program, graduates will be able to connect directly with over 130 U.S. employers who are accepting Google Career Certificates for open jobs.
Can I get college credit for taking the Google IT Support Certificate?
Those planning to attend a degree program can utilize ACE®️ recommendations, the industry standard for translating workplace learning to college credit. Learners can earn a recommendation of 12 college credits for completing the IT Support Certificate, the equivalent of 4 college courses at bachelor’s degree level. This aims to help open up additional pathways to learners who are interested in higher education, and prepare them for entry-level jobs.
To share proof of completion with schools, certificate graduates will receive an email prompting them to claim their Credly badge, which contains the ACE®️ credit recommendation. Once claimed, they will receive a competency-based transcript that signifies the credit recommendation, which can be shared directly with a school from the Credly platform. Please note that the decision to accept specific credit recommendations is up to each institution and is not guaranteed.
Certificate graduates who also pass the CompTIA A+ certification exams will earn a dual credential from CompTIA and Google.
Will completing the certificate prepare me for the CompTIA A+ exams?
The Google IT Support Professional Certificate program aligns with the objectives covered by the newly updated CompTIA A+ certification. This Certificate program contains content that prepares you to take the CompTIA A+ exam. Upon completion of the certificate program, you can download the CompTIA A+ exam objectives to ensure that you’ve studied everything before taking the exams.
If you complete the certificate and pass the CompTIA A+ certification exams, you’ll have access to a new dual credential from CompTIA and Google: a badge that can be posted on LinkedIn to catch the attention of potential employers. Learn more here.
Is this program offered in other languages?
Yes, the program is available in Spanish and Portuguese.
- Certificado Profesional de Soporte de Tecnologías de la Información de Google
- Certificado Profissional de Suporte em TI do Google
This certificate is currently available globally in English. We are working on adding more languages soon. Some tools - like the employer consortium - are only available in the United States at this time. Please check back here for updates.
Is the Google IT Support Professional Certificate licensed?
Yes, the content in the Google IT Support Professional Certificate is licensed under a Creative Commons Attribution 4.0 International License.
How much does this certificate cost?
Now $39 (save $10)!
In the U.S. and Canada, Coursera charges $39/month after the initial 7 day free trial period. The certificate can be completed in less than 6 months of part time study, meaning most learners complete for under $300 USD. In other countries where the IT Support Certificate is available, your cost may be lower. Google does not generate any revenue from Google Career Certificates and has made need-based financial assistance available.

More questions? Visit the Learner Help Center.