Google IT Support Professional Certificate

• What is the refund policy?

  If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.

• Can I just enroll in a single course?

  Yes! To get started, click the course card that interests you and enroll. You can enroll and complete the course to earn a shareable certificate, or you can audit it to view the course materials for free. When you subscribe to a course that is part of a Certificate, you’re automatically subscribed to the full Certificate. Visit your learner dashboard to track your progress.

• Is this course really 100% online? Do I need to attend any classes in person?

  This course is completely online, so there’s no need to show up to a classroom in person. You can access your lectures, readings and assignments anytime and anywhere via the web or your mobile device.

• What is IT support?

  Companies rely on technology everyday, but sometimes that technology fails us. Computers break, systems fail, phones die—when that happens, we need experts to fix them. IT support is all about troubleshooting and problem solving when the tech fails, and providing great customer service along the way. This includes setting up computers for users within an organization, overseeing the computer systems, and debugging whenever a problem arises. It involves interaction with internal users as well as external customers who might need to access internal systems. A job in IT can mean in-person or remote help desk work in a small business or at a large enterprise organization.

• Why did Google create this program?

  Google has long faced an issue that many other companies also contend with -- we had open IT Support roles, and not enough qualified candidates to fill them. So, a few years ago we began working with a non-profit organization to build out trainings and pathways to roles in technical support at Google. We learned that not only is IT support a highly teachable field, but that we could teach someone completely new to the industry the IT fundamentals in under six months. So, we decided to build an IT training program on Coursera, created entirely by Googlers who are expert in IT support, so that this training could be available to everyone.

• What background knowledge is necessary?

  None! Whether you’re completely new to the field or have had some exposure to IT, this is the right program for you. If you’re already familiar with the subject matter, you can skip directly to the graded assessments.

• Do I need to take the courses in a specific order?

  We highly recommend taking the courses in the order presented, as the content builds on information from earlier lessons.

• Why start a career in IT?

  With jobs in IT fetching a median salary of $53,470 per year, this field is extremely lucrative with a high potential for growth.  In the US alone, there are over 215,000 open IT support roles, and jobs in this field are projected to grow 8% between 2019 and 2029 --- faster than the average of all other occupations. Basic IT skills will position you to secure an entry-level role, and from then on, the opportunities are endless. The stackability of these skills means that after gaining a baseline level of knowledge through the Google IT Support program, it is easy to pick up more advanced skills.

• What will I be able to do upon completing the professional certificate?

  This program is designed to prepare you for an entry-level role in IT Support, whether that’s doing in-person or remote work, at a small company or a large enterprise organization. Upon completion of the certificate, you will have the option to share your information with top employers hiring entry-level IT professionals, like Cognizant, H&R Block, Hulu, JM Smucker, Infosys, Intel, KForce, MCPc, PNC Bank, RICOH USA, TEKSystems, UPMC, Veterans United Home Loans, Walmart and their companies: Allswell, Bonobos, Hayneedle, Jet, Modcloth, Moosejaw, Sam’s Club, Shoes.com, Store No. 8, Vudu and of course, Google. Currently the hiring consortium is only available to those eligible to work in the US, but we are expanding to India, Europe and other regions soon.

• What kind of companies hire IT Support professionals?

  Nearly every company whose employees use computers has a need for IT Support professionals. The majority of IT support positions do not require a college degree, but they do require prior experience. This certificate will give learners the training and experience they need to get a job in tech.

• What are the jobs available after completing this course?

  The jobs available for this particular skill set include systems analyst, support specialist, database administrator, IT technician, computer specialist, and many more. 

• What resources will be available to help with the job search process?

  Free resources are available to completers including interview tips, mock interviews and resume building workshops (a $79/month value), career coaching sessions and more.

• What is unique about this program?

  The IT Support Professional Certificate is a first-of-its kind program with highly interactive content, like hands-on labs and widgets, exclusively developed by Google. For those who successfully complete the program, you’ll have a direct route to get your info into the hands of top employers.

• Can I get academic credits for taking this program?

  The Google IT Support Professional Certificate program recently secured a credit recommendation from the American Council on Education (ACE) ACE CREDIT®, which is the industry standard for translating workplace learning to college credit. Learners can earn a recommendation of 12 college credits for completing the program--the equivalent of four college courses at the associate degree-level. This opens up additional pathways to learners who are interested in higher education, and prepares them for entry-level jobs.

• Will completing the certificate prepare me for the CompTIA A+ exams?

  The Google IT Support Professional Certificate program aligns with the objectives covered by the newly updated CompTIA A+ certification. This Certificate program contains content that prepares you to take the CompTIA A+ exam. Upon completion of the certificate program, you can download the CompTIA A+ exam objectives to ensure that you’ve studied everything before taking the exams.

  If you complete the certificate and pass the CompTIA A+ certification exams, you’ll have access to a new dual credential from CompTIA and Google: a badge that can be posted on LinkedIn to catch the attention of potential employers. Learn more here. 

• Is this program offered in other languages?

  Yes, the program is available in Spanish and Portuguese. 

  - Certificado Profesional de Soporte de Tecnologías de la Información de Google

  - Certificado Profissional de Suporte em TI do Google

• Is the Google IT Support Professional Certificate licensed?

  Yes, the content in the Google IT Support Professional Certificate is licensed under a Creative Commons Attribution 4.0 International License.

More questions? Visit the Learner Help Center.