For the final project in course 4, you will apply all the skills you've learned in this course by providing systems administration consultation. You will assess the IT infrastructure of three fictitious (but very real-life based!) companies and provide recommendations and advice about how to support their IT infrastructure. By the end of this project, you will demonstrate the skills and problem-solving techniques of a SysAdmin.
Google IT Support Professional Certificate
This is your path to a career in IT. In this program, you’ll learn in-demand skills that will have you job-ready in less than 6 months. No degree or experience required.
Offered By
Overview
Duration: 6 months
10 hours per week
Format: 100% online
Learn at your own pace
Primary Language: English
Subtitles: English, Arabic, French
Empower yourself with a pathway to an in-demand career in IT
Empower yourself with a pathway to an in-demand career in IT
Prepare for a career in the high-growth field of IT, no experience or degree required. Get professional training designed by Google and get on the fast-track to a competitively paid job. Upon completion, you can directly apply for jobs with Google and over 130 U.S. employers, including Walmart, Best Buy, and Astreya.
This program is ACE® approved—when you complete, you can earn up to 12 college credits, the equivalent of 4 associate degree-level courses.
Learn from industry leaders
Take courses designed by Google
Learn the job-relevant skills you’ll need to launch your career in IT.
Boost your portfolio
Showcase your new skills with portfolio projects that solve real-world problems.
Earn a career credential from Google
Get an industry-recognized certificate to enhance your resume.

Energize your job search with Coursera Career Services
Hear directly from Alumni
Join Coursera's community of Google IT Support graduates
Preview the real-life projects you'll learn from
Showcase the skills you've learned with your portfolio when talking to recruiters
System Administration and IT Infrastructure Services
IT Security: Defense against the digital dark arts
In the last week of course 5, we'll explore ways to create a company culture for security. It's important for any tech role to determine appropriate measures to meet the three goals of security. By the end of this project, you will develop a security plan for an organization to demonstrate the skills you've learned in this course.

Program description
Skills you will gain
- Debugging
- Encryption Algorithms and Techniques
- Customer Service
- Network Protocols
- Cloud Computing
- Binary Code
- Customer Support
- Linux
- Troubleshooting
- Domain Name System (DNS)
- Ipv4
- Network Model
- Powershell
- Linux File Systems
- Command-Line Interface
- Directory Service
- Lightweight Directory Access Protocol (LDAP)
- Backup
- Cybersecurity
- Wireless Security
- Cryptography
- Network Security
Overview
Through a mix of video lectures, quizzes, and hands-on labs, you’ll get introduced to troubleshooting, customer service, networking, operating systems, system administration, and security — foundational IT skills required for an entry-level role. You’ll hear from Googlers whose foundations in IT support, served as launchpads for their own careers. By dedicating less than 10 hours per week, you can complete the certificate in less than 6 months.
This program also prepares you for the CompTIA A+ exams, the industry standard certification for IT— you’ll earn a dual credential when you complete both.
There are 5 Courses in this Professional Certificate
Technical Support Fundamentals
This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.
The Bits and Bytes of Computer Networking
This course is designed to provide a full overview of computer networking. We’ll cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.
Operating Systems and You: Becoming a Power User
In this course -- through a combination of video lectures, demonstrations, and hands-on practice -- you’ll learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware.
System Administration and IT Infrastructure Services
This course will transition you from working on a single computer to an entire fleet. Systems administration is the field of IT that’s responsible for maintaining reliable computers systems in a multi-user environment. In this course, you’ll learn about the infrastructure services that keep all organizations, big and small, up and running. We’ll deep dive on cloud so that you’ll understand everything from typical cloud infrastructure setups to how to manage cloud resources. You'll also learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, you’ll learn how to recover your organization’s IT infrastructure in the event of a disaster.
Offered by

Google Career Certificates are part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses.
Frequently Asked Questions
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More questions? Visit the Learner Help Center.