Microsoft
Microsoft IT Support Specialist Professional Certificate

Give your career the gift of Coursera Plus with $160 off, billed annually. Save today.

Microsoft

Microsoft IT Support Specialist Professional Certificate

Launch your career as an IT support specialist. Build job-ready skills – and must-have AI skills – for an in-demand career. Earn a credential from Microsoft. No prior experience required.

 Microsoft

Instructor: Microsoft

16,978 already enrolled

Included with Coursera Plus

Earn a career credential that demonstrates your expertise
4.7

(379 reviews)

Beginner level

Recommended experience

3 months
at 10 hours a week
Flexible schedule
Learn at your own pace
Earn a career credential that demonstrates your expertise
4.7

(379 reviews)

Beginner level

Recommended experience

3 months
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Gain skills to succeed in Information technology systems analysis and maintenance.

  • Apply concepts such as Data Backup, Cloud Computing, and Mobile Device Management to practical IT scenarios.

  • Demonstrate a holistic understanding of IT support, combining hardware, software, networking, and security concepts in problem-solving.

  • Learn to adapt diagnostic skills to diverse IT issues within a practical business scenario.

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in English

See how employees at top companies are mastering in-demand skills

Placeholder

Prepare for a career in Information Technology

  • Receive professional-level training from Microsoft
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Microsoft
Placeholder

Get exclusive access to career resources upon completion

  • Resume review

    Improve your resume and LinkedIn with personalized feedback

  • Interview prep

    Practice your skills with interactive tools and mock interviews

  • Career support

    Plan your career move with Coursera's job search guide

Placeholder

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

Placeholder

Earn 50% off your Certification Exam (MS-900)

Placeholder
Placeholder

Professional Certificate - 6 course series

Introduction to Computers

Course 117 hours4.8 (371 ratings)

What you'll learn

  • Learn about computer components like CPU, memory, and storage.

  • Learn how computer system components, such as the CPU, memory, and storage devices, interact with the operating system.

  • Gain insight into security, hardware, and software relationships.

Skills you'll gain

Category: Cloud Computing Security
Category: Network Monitoring
Category: Network Security
Category: Security Mitigation
Category: Computer Network Infrastructure

Introduction to Secure Networking

Course 225 hours4.7 (92 ratings)

What you'll learn

  • Learn computer networking basics, like TCP/IP and OSI models, and how devices collaborate.

  • Gain insights into network infrastructure and monitoring techniques for effective management.

  • Learn about network security components, approaches, and mitigation strategies.

Skills you'll gain

Category: Virtual Private Network (VPN)
Category: Cybersecurity
Category: Password Management
Category: Privacy settings
Category: Multi-Factor Authentication

Essential Aspects of Software, Hardware, and Data Backup

Course 316 hours4.4 (45 ratings)

What you'll learn

  • Gain insight into key aspects of IT security and data management.

  • Develop an understanding of secure software setup and implementation.

  • Learn effective strategies for hardware configurations and data backup and recovery.

Skills you'll gain

Category: Data Back-up and Recovery
Category: IT Security
Category: Hardware configuration
Category: Data Management
Category: Software Set-up

Cybersecurity and Privacy

Course 417 hours4.7 (47 ratings)

What you'll learn

  • Gain insight into the fundamentals of cybersecurity concepts for ensuring user data privacy.

  • Learn how to secure digital communications, optimize network performance, and understand how VPNs work.

  • Gain knowledge about the diverse landscapes of on-premises computing, cloud services, and server communication.

Skills you'll gain

Category: Network Connectivity
Category: System Maintenance
Category: Diagnostics
Category: Troubleshooting

The Microsoft 365 Ecosystem

Course 517 hours4.6 (37 ratings)

What you'll learn

  • Gain insight into the components and services within Microsoft 365, such as Office applications, collaboration tools, and cloud-based services.

  • Understand the integration between Microsoft 365 applications and their pivotal role in enhancing business productivity and security.

  • Learn about the automation tools available within Microsoft 365 and how to leverage them to streamline workflows and improve overall efficiency.

Skills you'll gain

Category: Computer Architecture
Category: Cybersecurity
Category: Computer hardware
Category: Computer Software
Category: Operating Systems

Technical Diagnostics and Troubleshooting Techniques

Course 620 hours4.8 (23 ratings)

What you'll learn

  • Gain insight into troubleshooting approaches for both hardware and software issues across various operating systems

  • Learn to apply a systematic approach to diagnose technical issues across different hardware and software environments

  • Master diagnostic tools for efficient problem-solving in system maintenance, upgrades, network connectivity, software setup, and security

Skills you'll gain

Category: Microsoft 365
Category: Digital Platform Security
Category: Endpoint Security
Category: Integrating Automation Tools

Instructor

 Microsoft
Microsoft
186 Courses1,017,446 learners

Offered by

Microsoft

Why people choose Coursera for their career

Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
Placeholder

Open new doors with Coursera Plus

Unlimited access to 7,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription

Advance your career with an online degree

Earn a degree from world-class universities - 100% online

Join over 3,400 global companies that choose Coursera for Business

Upskill your employees to excel in the digital economy

Frequently asked questions

¹Based on Coursera learner outcome survey responses, United States, 2021.