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Learner Reviews & Feedback for Customer Service Fundamentals by Knowledge Accelerators

4.8
stars
1,859 ratings

About the Course

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You’ll Learn How To: • Communicate with clarity and empathy • Resolve customer issues using structured methods • Apply service standards and use ticketing systems • Navigate call flows and CRM tools • Demonstrate traits that drive success Course Features: • Beginner-friendly • Interactive modules • Covers both soft skills and technical tools • Final review to demonstrate mastery • Realistic customer interaction scenarios Who Should Enroll? • Job seekers and career switchers • Students and recent grads • Professionals improving communication and empathy • Anyone preparing for support roles Recommended Background: • No prior experience needed • Basic computer literacy • Interest in customer-facing work Ready to get started? Enroll now and build the confidence to succeed!...

Top reviews

OC

Aug 14, 2019

This course helped me understand what customer Relationship entails and also improved on my skill as a customer agent. Thank you coursera for this great opportunity.

MY

Dec 20, 2018

This course has helped me to enhance my customer support skills. I implemented these skills while I was working. I got an excellent result. Thank you for this offering !

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351 - 375 of 542 Reviews for Customer Service Fundamentals

By Gaone S (

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Jul 25, 2022

very informative course

By Samuel A

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Apr 11, 2022

Very insightful course.

By Rzgar F

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Mar 27, 2022

best course full skills

By Esther A K

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Nov 23, 2021

Very interesting course

By Paul M

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Sep 28, 2020

Great and user friendly

By Lefa E M

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Mar 29, 2023

very satisfying course

By Braulio T

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Dec 3, 2021

Relly good, thank you.

By James

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Nov 7, 2020

Learn customer service

By Umair M

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Jul 29, 2019

it was very productive

By Toluwalope O

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Sep 9, 2021

Its An Amazing course

By Joshua Y

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Apr 22, 2020

A wonderful course...

By Rashed S R A K

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May 11, 2020

Great course content

By Esther O

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May 2, 2022

Aweasome experience

By Ricardo

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Oct 24, 2020

Excellent course...

By Lucas S

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Apr 27, 2025

very fast and good

By Nisau O

•

Dec 21, 2022

awesome experience

By Karen E

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Jul 26, 2022

Great! and helpful

By Karolina P

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Aug 11, 2019

Highly insightful!

By Juan M R V

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Feb 27, 2025

Esta muy complejo

By Linda U

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Nov 10, 2022

It was insightful

By SHUOHENG M

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Apr 26, 2020

Excellent Course!

By Suliman N

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Nov 5, 2023

very informative

By Awais I

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Nov 20, 2022

Best Ever Course

By Yetunde O

•

Nov 14, 2022

very good course

By Mini S

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Jul 20, 2021

Excellent Course