How to improve customer satisfaction on Facebook

Offered By
Coursera Project Network
In this Guided Project, you will:

Understand the concept of customer satisfaction

Learn how to improve the customer purchase experience

Understand how to improve customer satisfaction on Facebook

Clock2 hours
BeginnerBeginner
CloudNo download needed
VideoSplit-screen video
Comment DotsEnglish
LaptopDesktop only

In this guided project, you will learn how to improve customer satisfaction, increase customer's purchase experience with respect to post purchase strategy, understand the three purchase stages, and increase customer survey response rates on Facebook. By the end of this project, you will have learned how to ensure customer satisfaction on Facebook.

Skills you will develop

  • Marketing
  • Customer Service
  • Social Media Marketing
  • Customer Satisfaction
  • Facebook

Learn step-by-step

In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:

  1. Improve customer satisfaction

  2. Increase customer experience with respect to post purchase strategy

  3. Increase customer purchase experience

  4. Understand the three purchase stages

  5. Increase customer experience and survey response rates

How Guided Projects work

Your workspace is a cloud desktop right in your browser, no download required

In a split-screen video, your instructor guides you step-by-step

Frequently asked questions

Frequently Asked Questions

More questions? Visit the Learner Help Center.