Identify UX Pain Points with Empathy Maps in Miro

Offered By
Coursera Project Network
In this Guided Project, you will:

Understand the fundamentals of User Interface (UI) design and the importance of using UI to support the User Experience (UX).

Visualize the User Experience (UX) understand the importance of empathy mapping to identify customer pain points and access the Miro app.

Create an empathy map to identify digital pain points in the UX and consider next steps in Miro.

Clock2 hours
BeginnerBeginner
CloudNo download needed
VideoSplit-screen video
Comment DotsEnglish
LaptopDesktop only

By the end of this project, you will be able to create empathy maps to gain a holistic view of the User Experience (UX) to help retain customers, mitigate risk, and identify business opportunities. To do this, you will gain hands-on experience applying design thinking, user interface knowledge, and context from the customer journey to build an empathy map in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

Skills you will develop

User Experience (UX)Customer RetentionDesign ThinkingEmpathy MappingUser Interface (UI)

Learn step-by-step

In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:

  1. Review the fundamentals of User Interface (UI) design and how it supports the User Experience (UX).

  2. Consider the benefits of mapping the User Experience (UX).

  3. Walk through the User Experience (UX), consider how empathy mapping can be used to identify customer pain points, and access Miro.

  4. Discover the templates and tools available in Miro, create a new board, and install an Empathy Map in Miro.

  5. Create an empathy map that identifies digital pain points in the User Experience and consider next steps in Miro.

How Guided Projects work

Your workspace is a cloud desktop right in your browser, no download required

In a split-screen video, your instructor guides you step-by-step

Frequently asked questions

Frequently Asked Questions

More questions? Visit the Learner Help Center.