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Learner Reviews & Feedback for Introduction to Customer Journey Mapping in Miro by Coursera Project Network

About the Course

By the end of this project, you will be able to create a customer journey map that enables a brand to understand the holistic customer experience so that it can meet business goals by addressing customer needs, mitigating risk, and maximizing opportunities. To understand the principles and create a customer journey map, you will gain hands-on experience exercising empathy to accurately document the user experience (UX). You will also leverage design thinking, user interface (UI) knowledge, and context from the user’s experience as you map the customer journey in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions....

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1 - 5 of 5 Reviews for Introduction to Customer Journey Mapping in Miro

By Shaikha A M A

Apr 7, 2021

Meaning of customer journey mapping

how to using miro app to create journey mapping

By Arvind M

Mar 14, 2021

This is a short yet engaging course on the topic, and doesn't have a ton of technical pre-requisites. It was a good overview of the concept of Customer Journey Mapping as well a quick intro to using Miro. I found it useful for what I was hoping to learn on this topic in a single setting.

If you are a potential learner, I would encourage you to get together a small study group (2-3 people) and work on this together for a richer experience. I did it alone and it was fine, but there was no collaborative brainstorming.

By Davor G

Feb 16, 2021

Very basic. A bit of theory, but not enough so someone can really starts using it. But, it's introduction, after all.

By Tamara H

Jan 8, 2021

please make sure that other learners are always able to get into their cloud.

By Raul M A L

Apr 25, 2021

Too basic for me. Probably can find something as challenging in youtube